I would really like to see an outlook add-in that can be pushed through office 365 to all users that would allow them to submit tickets with drop down menus for ticket type, sub-type, priority and description. 
 

Hi Crakpot,

This is not available right now. We have passed on this suggestion to our Product management team. Please raise a feature request in this link https://pulseway.featureupvote.com/