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Mr_JimWest

"Start Remote Control Session" Grayed Out

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I would like to move away from using TeamViewer. LTT was just advertising Pulseway, I thought I would try it out. I installed the Remote Control Desktop client (6.6.3) and the Dashboard client (6.5.1), and proceeded to set up an organization, group, site, and policy. Then I downloaded the "Agent" client to the desktop I would like to be able to remote into. I installed, registered my product, assigned it to my  group, and checked the "Enable Remote Control" box.

I was under the impression this is all I had to do.

Although both the Remote Control Desktop and Dashboard show the computer, I'm unable to "Start Remote Control Session". It's grayed out. Interestingly, I am able to view all of the system specs, and even successfully restart the computer via the website!

What might I be doing wrong?

Thank you for your time!

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Hi Jim,

Thanks for stopping by, I'm looking forward to hearing what you think of Pulseway.

I've checked our records and it looks like you're on the Free plan which doesn't support the remote desktop feature. I've activated a 2 week subscription on your account so you can give our Remote Desktop a go.

-Paul

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