Jump to content
Obsidian_Giant

Uptime / Downtime Reporting

Recommended Posts

Hello,

I'm trying to find where to run an uptime / downtime report or get some type of history (graphed would be excellent).  I assume I'm just missing it somewhere, seems like a pretty fundamental feature of RMM.

Thanks!

Share this post


Link to post
Share on other sites

profile_image_9386257565_1525688.jpg

Ermins Dreimanis (Pulseway Support)

Jan 21, 12:34 GMT

Hi 

Thank you for contacting us. Currently, we are planning to reintroduce this report by the end of March.

Please do not hesitate to contact us if you have any further questions regarding this.

Regards,
Ermins Dreimanis

Pulseway - Making IT Heroes
The world's most portable IT management platform

 

 

Jan 18, 15:04 GMT

Out of curiosity, is there a timescale on this?

Regards

 

 

profile_image_9386257565_1525688.jpg

Ermins Dreimanis (Pulseway Support)

Jan 16, 11:18 GMT

I'm sorry, will reintroduce it back ASAP.

Please let me know if you have any further questions regarding this.

Regards,
Ermins Dreimanis

Pulseway - Making IT Heroes
The world's most portable IT management platform

 

d7d79b2a84977df2b4a63211cd2eb924?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&r=g

 

Jan 15, 13:32 GMT

ISO27001 audit next week and needed that report for the quarterly figures. I will use your email as evidence why I could not get it.

Regards

 

 

profile_image_9386257565_1525688.jpg

Ermins Dreimanis (Pulseway Support)

Jan 15, 13:15 GMT

Hi

Thank you for contacting us. This report is temporarily removed due to the changes which were implemented by the upgrade to the version 6.0. We are planning to reintroduce it back into the near future.

Please do not hesitate to contact us if you have any further questions regarding this.

Regards,
Ermins Dreimanis

Pulseway - Making IT Heroes
The world's most portable IT management platform

 

 

Jan 15, 09:55 GMT

Good Morning

I have come to run our quarterly uptime report and it is now missing. The report was a Sample report, can you tell me where to find this or how we can get it back.

This does not look like the only report that is now missing.

 

Regards

 

Share this post


Link to post
Share on other sites
Posted (edited)

It is now nearly the end of March - I can't see the report yet - is it still planned for the end of this Month?

Thanks

Edited by JamesP

Share this post


Link to post
Share on other sites
Posted (edited)

Availability / uptime report back asap basic report on witch customers want to see and get if we lose even one more customer because of this we will start to find a.new product

Also in the availability report should be able to get along monitored events on the machine services network web pahes and pings etc if you wany with a checke box that is one that customers were askin before the report went away. But need 5he report back   now this is a fundemendal report. To MSP to show customer that they have achieved the SLA requirements it has been coming back for over 6 months and we have lost customers because of this now if the next one leaves we will change the product

Edited by Nerd Fuel

Share this post


Link to post
Share on other sites

@Nerd Fuel I've enabled the uptime report for your instance. It will start collecting data now and the report template should also show up.

-Paul

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...