Uptime / Downtime Reporting

[Obsidian_Giant]

Hello,

I'm trying to find where to run an uptime / downtime report or get some type of history (graphed would be excellent).  I assume I'm just missing it somewhere, seems like a pretty fundamental feature of RMM.

Thanks!

[MLPAdmin]

Ermins Dreimanis (Pulseway Support) Jan 21, 12:34 GMT Hi  Thank you for contacting us. Currently, we are planning to reintroduce this report by the end of March. Please do not hesitate to contact us if you have any further questions regarding this. Regards, Ermins Dreimanis Pulseway - Making IT Heroes The world's most portable IT management platform

 

Jan 18, 15:04 GMT Out of curiosity, is there a timescale on this? Regards

 

Ermins Dreimanis (Pulseway Support) Jan 16, 11:18 GMT I'm sorry, will reintroduce it back ASAP. Please let me know if you have any further questions regarding this. Regards, Ermins Dreimanis Pulseway - Making IT Heroes The world's most portable IT management platform

 

Jan 15, 13:32 GMT ISO27001 audit next week and needed that report for the quarterly figures. I will use your email as evidence why I could not get it. Regards

 

Ermins Dreimanis (Pulseway Support) Jan 15, 13:15 GMT Hi Thank you for contacting us. This report is temporarily removed due to the changes which were implemented by the upgrade to the version 6.0. We are planning to reintroduce it back into the near future. Please do not hesitate to contact us if you have any further questions regarding this. Regards, Ermins Dreimanis Pulseway - Making IT Heroes The world's most portable IT management platform

 

Jan 15, 09:55 GMT Good Morning I have come to run our quarterly uptime report and it is now missing. The report was a Sample report, can you tell me where to find this or how we can get it back. This does not look like the only report that is now missing.   Regards

[JamesP]

It is now nearly the end of March - I can't see the report yet - is it still planned for the end of this Month?

Thanks

Edited March 27, 2019 by JamesP

[Chris]

Hi @JamesP,

Unfortunately this project is still in designing phase, therefore I don't have any ETA for it at this time.

[Nerd Fuel]

Availability / uptime report back asap basic report on witch customers want to see and get if we lose even one more customer because of this we will start to find a.new product

Also in the availability report should be able to get along monitored events on the machine services network web pahes and pings etc if you wany with a checke box that is one that customers were askin before the report went away. But need 5he report back   now this is a fundemendal report. To MSP to show customer that they have achieved the SLA requirements it has been coming back for over 6 months and we have lost customers because of this now if the next one leaves we will change the product

Edited August 9, 2019 by Nerd Fuel

[Paul]

@Nerd Fuel I've enabled the uptime report for your instance. It will start collecting data now and the report template should also show up.

-Paul

[pim]

Hi Paul,

 

Is it possible to enable the uptime / downtime report also for our instance? 

[180DegreesIT]

Same! We have no idea how long some of these PC's have been offline for and technically, this means it could be bugged/uninstalled/no longer working etc. 

Need to be able to see this.

[Mark G38]

Likewise, I would like this enabled.  If this functionality is currently possible I feel like this should be enabled by default for everyone.  This is good info to have available to us. 

[Rikard Cidh]

+1 to this.

[Jeremy Waterhouse]

I would love to have this report enabled on my systems, Thank you in advance :)

[Lourenço Moirinho]

Can i also get this enabled?

[Jamie Taylor]

@Lourenço Moirinho, can you please share your email id associated with Pulseway, so we can check if you're eligibile for the uptime/downtime reporting. Kindly DM me directly regarding the details, or mail me at jamie.taylor@pulseway.com. 

[Fred_BD]

@Jamie Taylor Sorry to pile on here but we're also looking for this feature.

If we aren't eligible to have it enabled for us, can anyone think of a workaround to get roughly the same results? I am thinking of a daily task that runs a simple script (ping 127.0.0.1?) which will fail for a system that can't respond back and will report as such, but that feels messy and may bring in false positives. It also would only occur at a particular time during the day, which would exclude any computers operating outside of when the task runs. I guess I can have multiple tasks running at different times during the day, but then I'm compiling that data and... it would just be easier if this were a built-in feature, I'm concluding!

[Jamie Taylor]

Hey @Fred_BD, please share your feature request here: https://pulseway.featureupvote.com/