It would be awesome if the email parser went a little deeper. Sometimes a client emails us directly and we forward that email to Pulseway to open a ticket. The problem with this is that it opens the ticket using our company as the client.
It would be great if we could get the parser to look in the email headers to find the address that the email originated from and use THAT to assign and client and user to the ticket. There are other ticket systems that do this.
Alternatively (though not as elegant), It would also work to put a flag in the subject line like "@CLIENTNAME" to get the email assigned to the client. Is there a way to do this with workflows?
Requesting a Two-Way sync between Autotask's PSA and Pulseway. (And possible more ticketing / PSA systems). I would like to see when a ticket gets resolved that the Pulseway resolves / deletes the notification.
I tried to get something going with the API, only the Ticket ID is not being sent over to Autotask. This could be a quick workaround.
P.S. Why is under every ticket the text: "Sent from Pulseway (www.pulseway.com)." being added? I already paid for the product .
By Martin Stevnhoved
It would be nice with a searchable Remote Desktop history.
It could include fields like...
Date/Time Device Session User Confirmed Durration For audit it would be great if it was possible to document what when users has had a remote desktop session, and if it has been approved by the session user.