Hi, does anyone managed to create a Workflow for "Point of Contacts" to approve ticket requests? Got a customer asking to approve tickets before they are worked on, so i need to be able to automate the process.
To be more clear: i need to send a request of approval by sending the POC an email when a ticket is created - change the status to "pending approval" and await for a reply, once the reply is made by the approver (stating in the subject that is %approved% in the subject for example) - change the status of the ticket to "approved" and notify the assigned resource..
I managed to get to the send an email and request for approval part using a workflow, but can't seem to figure out how to handle the reply..
By Matt Wilson
Not sure where to file this. I thought there was a PSA area, but I don't see it tonight.
In PSA ticket details I see a section called "Duplicate Alarm"
I can't find any reference for this in help or user guide. What is this and how does it work?
Ok so the other day i got informed about pulseway by linus tech tips and it seemed a good idea for me to install it on my raspberry pi vpn server for monitoring. But a few days after that my sd card died and i decided to start from scratch and make a new vpn + install pulseway again. But now i cant get the pi to show up at all.
I installed everything as this post described but cant get it to show up. I did try to search the problem on google but nothing i tired helped.
My raspberry pi model is the 3b
I have installed Pulseway on my unraid server and it has ben working great. I can monitor everything and shutdown/restart the machine. However, wake on lan is not working at all. I have enabled it in the BIOS and in the OS. I can wake the machine using my router, but not with the Pulseway app. In the config.xml file I have WoWAN set to true and the port to 9 (also tried 50000) and it still doesn't work. Is there something I am missing?
P.S. I also have a Windows machine that has WOW working perfectly.
Thank you for your help.