John Taylor Posted February 10, 2018 Share Posted February 10, 2018 I've been setting up contracts in the system for MSP (recurring), time & materials etc. The setup of the contract seems reasonably straight forward, but they never show up for selection in the ticket entry screen. The drop down in the ticket screen is always empty. I've reviewed the docs multiple times and can't see what I've missed. I sent a message to support, but haven't heard back from them. In the meantime, all of my ticket activity is generating lots of billable time entries that it looks like I will have to manually adjust out - it will be a pile of work. Any suggestions? Link to comment Share on other sites More sharing options...
Staff Chris Posted February 14, 2018 Staff Share Posted February 14, 2018 Hi John, The recurring time contract will create all the tickets automatically, therefore you will not be able to select this contract for new tickets. But the Time & Material contract should be available for selection if you have selected the correct CRM account. Link to comment Share on other sites More sharing options...
John Taylor Posted February 14, 2018 Author Share Posted February 14, 2018 Finally have this resolved thanks to tech support. The contract needs to be activated after being created. Perfectly clear if previously understood. Link to comment Share on other sites More sharing options...
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