PSA: Duplicate email notifications

[John Taylor]

When a new ticket is opened via email, the sender receives two confirmation emails. They are duplicates.

[Paul]

Hi John,

Make sure that you don't have a notification setup in the email parser and another one in the Admin -> Business Process -> Workflows.

-Paul

[John Taylor]

Thanks Paul. That is exactly what it was. I turned off the one in the parser as it seems more useful to have all notifications located in one place (workflows).

[Paul]

Glad I could help .

-Paul