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PSA: Duplicate email notifications

Posted

When a new ticket is opened via email, the sender receives two confirmation emails. They are duplicates.

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  • Administrators

Hi John,

Make sure that you don't have a notification setup in the email parser and another one in the Admin -> Business Process -> Workflows.

-Paul

  • Author

Thanks Paul. That is exactly what it was. I turned off the one in the parser as it seems more useful to have all notifications located in one place (workflows).

    • Administrators

    Glad I could help :lol:.

    -Paul

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