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Spirit

Having Trouble setting up Email Parser

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I tried using exchange and it doesn't work. I tried using a working gmail with IMAP working and enabled, just to isolate the issue, but I can't get it to work.

Support has suggested to changed the mailbox name to "inbox" but still not working.

Anyone has any idea how to make this work?

 

 

 

 

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Do you use 2FA on your google account. If so, you need to use an app password instead of your account's password. Additionally, make sure that you have IMAP enabled on your account (guide - see Step 1).

-Paul

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5 minutes ago, Paul said:

Do you use 2FA on your google account. If so, you need to use an app password instead of your account's password. Additionally, make sure that you have IMAP enabled on your account (guide - see Step 1).

-Paul

Hi Paul,

Thanks for the reply. I dont have 2FA but I did added psa.pulseway.com's IP on my allowed list. I have also setup the IMAP as previously stated, and its working on my Outlook.

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I've just configured my PSA instance with my gmail account and it worked for me. Does your password contain the dollar sign by any chance ($)? There is a known bug where the email parser will not be able to connect if your password contains the dollar sign.

-Paul

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On 2017-6-13 at 4:41 PM, Spirit said:

I tried using exchange and it doesn't work. I tried using a working gmail with IMAP working and enabled, just to isolate the issue, but I can't get it to work.

Support has suggested to changed the mailbox name to "inbox" but still not working.

Anyone has any idea how to make this work?

Untitled.png

Are you using Office 365 for Exchange?

I had to do some fiddling to get it working but the settings are as follows:

SMTP.PNG

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2 hours ago, Martin_T said:

Are you using Office 365 for Exchange?

I had to do some fiddling to get it working but the settings are as follows:

SMTP.PNG

No, I'm On Premise Exchange 2013. I didn't want to play around anymore as I don't use IMAP for anything except for this. So I just set email forwarding to a gmail account to get the parsing happen there. Much safer for my environment.

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