Matt Wilson
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Posts
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Reputation Activity
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Matt Wilson got a reaction from Clay Lovelace in What is "Duplicate Alarm" section in PSA
Not sure where to file this. I thought there was a PSA area, but I don't see it tonight.
In PSA ticket details I see a section called "Duplicate Alarm"
I can't find any reference for this in help or user guide. What is this and how does it work?
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Matt Wilson got a reaction from Martin_T in Reply Separator in email templates bug
Hey guys,
I use Notes in PSA tickets to communicate with end users thus keeping all communication in PSA and out of email/Outlook. My email templates use the reply separator field. However, when the end user replies, I still get the text header information that Outlook inserts above the reply separator. Other email parsing platforms I've used before don't have this issue. I think its because the parser can understand Outlook's reply separator/original message divider. Can you guys address this?
Here is an example of what I see in my replies:
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Matt Wilson reacted to Chris in Selective Notification times
Hi,
Thank you for your suggestion. We will consider the possibility to introduce this functionality into the future release.
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Matt Wilson reacted to Chris in IT Documentation
Hi,
Thank you for your suggestion, we will consider the possibility to introduce this functionality into the future release.
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Matt Wilson reacted to David in IT Documentation
I've just started using SI Portal. It's a bit clunky and the Android app is not great but it's cost effective for a sole-trader and it works.
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Matt Wilson got a reaction from Gary Haberl in Client Portal User Authentication Choices/Azure AD
Chris/Paul/Cliff,
Thanks for all the work you guys are doing to make PSA usable in a production environment. I love the latest improvements.
I have a priority request regarding Client Portal authentication. I see that AuthAnvil is supported. Can you guys please look at adding 365 Azure AD integration as well? There is no way my client end-users are going to remember a separate password for their PSA login to open and view tickets. We really want to push them to it, but its not going be useful. I image that Azure AD would be the most common platform for most companies.
In the meantime, can we have a way to manually set a secure password for each user for Client Portal? A work around would be to set a secure password for each user and then distribute it to the users.
Without one of these options, we just don't see the Client Portal for end users accessible.