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Matt Wilson

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  1. Upvote
    Clay Lovelace
    Matt Wilson got a reaction from Clay Lovelace in What is "Duplicate Alarm" section in PSA   
    Not sure where to file this. I thought there was a PSA area, but I don't see it tonight.

    In PSA ticket details I see a section called "Duplicate Alarm"
    I can't find any reference for this in help or user guide. What is this and how does it work?
  2. Upvote
    Martin_T
    Matt Wilson got a reaction from Martin_T in Reply Separator in email templates bug   
    Hey guys,
    I use Notes in PSA tickets to communicate with end users thus keeping all communication in PSA and out of email/Outlook. My email templates use the reply separator field. However, when the end user replies, I still get the text header information that Outlook inserts above the reply separator. Other email parsing platforms I've used before don't have this issue. I think its because the parser can understand Outlook's reply separator/original message divider. Can you guys address this?
    Here is an example of what I see in my replies:

  3. Thanks
    Matt Wilson
    Matt Wilson reacted to Chris in Selective Notification times   
    Hi,
    Thank you for your suggestion. We will consider the possibility to introduce this functionality into the future release.
  4. Thanks
    Matt Wilson
    Matt Wilson reacted to Chris in IT Documentation   
    Hi,
    Thank you for your suggestion, we will consider the possibility to introduce this functionality into the future release.
  5. Upvote
    Matt Wilson
    Matt Wilson reacted to David in IT Documentation   
    I've just started using SI Portal. It's a bit clunky and the Android app is not great but it's cost effective for a sole-trader and it works.
  6. Upvote
    Gary Haberl
    Matt Wilson got a reaction from Gary Haberl in Client Portal User Authentication Choices/Azure AD   
    Chris/Paul/Cliff,
    Thanks for all the work you guys are doing to make PSA usable in a production environment. I love the latest improvements. 
    I have a priority request regarding Client Portal authentication. I see that AuthAnvil is supported. Can you guys please look at adding 365 Azure AD integration as well? There is no way my client end-users are going to remember a separate password for their PSA login to open and view tickets. We really want to push them to it, but its not going be useful. I image that Azure AD would be the most common platform for most companies.  
    In the meantime, can we have a way to manually set a secure password for each user for Client Portal? A work around would be to set a secure password for each user and then distribute it to the users.  
    Without one of these options, we just don't see the Client Portal for end users accessible.