[PSA Messages and emails re time approval]

Hi Gary,

Please forward that Time Approval email with the broken link to support@pulseway.com so we can investigate it.

[Cannot update agent config remotely (dashboard+manager)]

Hi,

If you will restart the Pulseway service on your monitored systems, then the Pulseway Agent will be updated automatically. You can do this from the Pulseway WebApp by issuing this PowerShell command on all your monitored systems via Automation:

Restart-Service pulseway

[Contact Us Page]

Hi Martin,

Please send me the full valid email address which is not accepted in this form?

[Top Navigation in PSA]

Hi Scott,

You can remove the navigation links from the top of the PSA window by configuring the security policy and then assign it to your techs. Please read more about how to create the security role from here. Also please check this link - how to assign this security role to the employee.

[Better Documentation on Email Templates]

Hi,

Unfortunately you can not customize the message from Pulseway ($TAG_BODY$) at this time, however we will consider the possibility to introduce other variables into the future release, so you can use them in the email template. Currently, you can edit only the text of the email. 

[Error on Debian 9.1 Stretch]

Hi,

Please try to use this repository to get the appropriate library. http://ftp.nl.debian.org/debian/pool/main/o/openssl/

[Definition Update for Windows Defender Antivirus]

Hi,

Thank you for your suggestion. We will consider the possibility to introduce this functionality into the future release.

[PSA: Ticket note editor issues]

Hi John,

This issue has been fixed. Please try now and let me know if this still doesn't work.

[PSA: Adding screenshots to ticket note only works sometimes.]

Hi John,

This issue has been fixed. Please try now.

[PSA: Adding screenshots to ticket note only works sometimes.]

Hi John,

Am I understanding you correctly, that you can not past the image into the Details section, when you are adding the note?

Or you are talking about the notes for the time entries?

[Import Invoices into QuickBooks]

Hi Gary,

You can do this from the Admin==>Finance-->Billing Configuration where you can assign items Income and Expense Accounts from the Chart of Accounts.

[Arcserve backup monitoring.]

Hi Gary,

Please try to disable the Hardware monitoring as instructed in this post:

 

 

Let me know if this helps.

[Can we link our 3CX phones into the PSA for calls and logs]

Hi Gary,

Unfortunately, the Pulseway PSA is not integrated with 3CX at this time, however if you want to create your own integration, then you can use the REST API for this.

[Definition Update for Windows Defender Antivirus]

Hi Matt,

We have released an update for this. Now you have the option to receive the notification if the important updates are available on the remote system.

[PSA free but only for new subscribers!!]

Hi,

Please send an email to support@pulseway.com requesting this and we will activate the Free Pulseway PSA account for you.

[Ad-hoc report writer]

Hi John,

If you will open the Reporting tab -> Ad-hoc reports, then at the top right corner you will see the help icon.

[The notifications come as cricital where user logging in or out]

It is possible that you have configured these priority levels from the Pulseway Group policy. Please check this link, how to access the Pulseway Group policies.

[Quotes and Inventory Items]

I'm glad I could help.

[Cannot update agent config remotely (dashboard+manager)]

It will happen next week.

[Cannot update agent config remotely (dashboard+manager)]

Hi,

Thank you for reporting this. It looks like it is a bug. We will fix it ASAP.

[Pulseway service doesn't start correct on some systems.]

Hi,

Currently, we are using this solution:

At first please have a look into the Windows event log, to find out why the Pulseway service fails to start (look for the entry from Service ControlManager), if the error is that service did not respond to start or control request in a timely manner, then the first thing that you can try is to configure the Pulseway service start as Automatic(Delayed Start) and/or recovery options. But If that doesn't help, then you can try to increase the startup timeout by running built-in script 'Increase Windows Service Timeout at Startup' (You can adjust the timeout interval. In this script it is set to 60000ms [60 seconds]). Our customers get the best results if the timeout interval is set to 90000 (90 seconds).

In order to run this script on multiple machines at once, you will need to create an automated task. Please read more about this from here.

[Automated Billing Based on Number of Devices]

Hi,

We can enable the online payments for your Pulseway account, therefore you will be able to add new licenses whenever it is required. In order to arrange this please contact us at support@pulseway.com.

[The notifications come as cricital where user logging in or out]

Hi,

Please tell us which Linux agent are you using and which distro?

[Hardware Assets]

Hi Martin,

Unfortunately, you will need to remove all these records one by one or I can ask our SaaS OPS team to remove these records for you.

[Android app 5.4 update]

Hi Gary,

Thank you for reporting this. Please tell us what device/model are you using, which OS? Also, do you use the custom ROM?

When you said it is not working - did you had to reconfigure it or it is not working at all (which functionality is broken)?