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Announcing Pulseway 9.6 🥳

Chris

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Posts posted by Chris

    Remote desktop - agent failed to start rd session

    in Dashboard

    Posted

    Hi Aditya,

    In order to troubleshoot these issues Please check the following (note, this does not apply to the on-prem pulseway servers):

    1. Are these servers accessible from your system?

    69.65.40.236
    69.65.43.163
    209.212.145.80

    2. If those servers are accessible from your system, then please open the Pulseway Manager on the remote system and enable the Diagnostic Logging under the Settings -> Diagnostics. After you've enabled the diagnostic logging, stop the Pulseway service, wait for 15 seconds and then start it. Reproduce the issue and then send to support@pulseway.com trace.log and rd_agent.log files from the Pulseway's installation folder so we can investigate the issue.

    Remotely change settings in desktop client?

    in Windows

    Posted

    Hi,

    We are currently working on this. By the end of Q2, early Q3 we are planning to move all the functionality from the Pulseway agent to the Pulseway WebApp, therefore you will be able to configure all your agents from one place. But meanwhile, you will need to use the PUlseway Manager or Pulseway Dashboard to do this. For more details please check this link.

    Migrating from another RMM

    in Windows

    Posted

    Hi,

    If you have access to the remote machine, then this could be done much simpler:

    msiexec /i https://www.pulseway.com/download/Pulseway_x64.msi /qn /ALLUSERS=1 username=UUU  password=PPP group=GGG server=SSS /L*v PulsewayInstall.log

    This is for debugging purposes: /L*v PulsewayInstall.log

    Also, you can use psexec to install the Pulseway agent remotely:

    psexec \\ip-address /accepteula -u "username" -p "password" -s msiexec /i https:\\www.pulseway.com\download\Pulseway_x64.msi /qn ALLUSERS=1 username="pulseway username" password="pulseway password" group="GGG GGG" server="SSSS"

    Or you can try to import the config file which was exported from another Pulseway agent (I havent tried to use the HTTPS links to accomplish this):

    msiexec /I "Pulseway_x64.msi" /qb config=PulsewayDef.pcmcfg configpassword="PASSWORD"

    Please let me know how it goes.

    Pulseway update 5.4.4

    in Windows

    Posted

    Hi Gary,

    At first please have a look into the Windows event log, to find out why the Pulseway service fails to start (look for the entry from Service ControlManager), if the error is that service did not respond to start or control request in a timely manner, then the first thing that you can try is to configure the Pulseway service start as Automatic(Delayed Start) and/or recovery options. But If that doesn't help, then you can try to increase the startup timeout by running built-in script 'Increase Windows Service Timeout at Startup' (You can adjust the timeout interval. In this script it is set to 60000ms [60 seconds]). You will need to clone the built-in script and edit it. Our customers get the best results if the timeout interval is set to 90000 (90 seconds).

    You can run this script on multiple machines at once via the Pulseway Automation. Please read more about this from here.

    But if the Pulseway service starts and then stops, then please open the Pulseway Manager on the remote system and enable the Diagnostic Logging under the Settings -> Diagnostics. After you've enabled the diagnostic logging, stop the Pulseway service, wait for 15 seconds and then start it. Leave it running until the machine is shown as offline (until the Pulseway service stops) and then send us the trace.log file from the Pulseway's installation folder so we can investigate the issue.

    Please let me know how it goes.

    Pulseway PSA not targetted for the EU market.?

    in General

    Posted

    Hi Jacobs,

    Thanks for your feedback.

    Are there any people in Europe (or more precicely, in the Netherlands) that use the full PSA solution to manage their business??

    Unfortunately, this is internal information and we can not disclose it.

    After a rather disapointing start with Pulseway RMM, due to some recent licensing changes, (i am at the moment starting up as an MSP/MSSP,but the minimum for Pulseway is 25 licenses, meaning i throw away half the licenses atm) i am looking at PSA as an option, but there’s no Dutch translations, (or maybe i can change the language used in the invoices myself??) My reseller seems to think i could only use PSA at the moment for ticketing, project management and perhaps time tracking..

    Unfortunately, the Pulseweay PSA currently is only in one language - English, however, we will consider the possibility to add the support for multiple languages into the future. If you will send us the proposed templates in Duch, then we will recreate them and upload on your Pulseway PSA instance (this might take 1...2 month).

    PC Monitor Dashboard - Alerts

    in Dashboard

    Posted

    Hi Jim,

    Currently, this is not possible, as we believe that you should review all the notifications and then delete them. If we will autodelete these notifications, then in some cases, you will never know about the underlying issue before it is too late (your system crashes). However, we will consider the possibility to introduce this option into the future release.

    Opened Contracts

    in General

    Posted

    Hi,

    In order to create the contract with retainer hours you will need to do the following:

    1. At first, you will need to create the default contract for the recurring service and add the required service to it.

    2. And then you will need to create another contract for the same company for the 'retainer by hours', but this time you will choose the option that this contract is not default.

    image.thumb.png.aa8bbac9d1493d9794cf472498024477.png

    3. Then you will need to go back to your default contract and configure the exclusions (for the work type and then configure the 'Default Fallback Contract' the contract (which you created in step two) to your default contract).

    4. And then simply resolve the tickets for this CRM account using the worktypes which you have configured in step 3.

    5. And finally process the recurring service, labor hours, etc. in the finance section.

    Note: the invoice will be generated at the end of the billing cycle

    PSA "My Timesheet" sort

    in General

    Posted

    Hi Gary,

    Thank you for your suggestion. We will consider the possibility to introduce this option into the future release. But meanwhile, you can use the service desk to filter your tickets by the date and assignee. 

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