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Hi @Toranit What language are you referring to? Thanks, Stefan

Hey @DmitryG Thanks for reaching out - To resolve this I am going to get you in touch with Pulseway support as they will be able to help you regain access. Could you please DM me you Pulseway email ID so that I can CC you in the support chain. Thanks Stefan

Hey @peter.marshall So it is still available via the custom templates in the reporting module but with Pulseway 9.8, out next update which is coming very soon, you will be able to view it from the device menu as well. Let me know if you need anything else or have any other questions! Stefan

Pulseway Masterclass - AUG 29th | 10AM EST | 2PM GMT | 3PM DUB Hey Everyone, Join us on August 29th for our live RMM masterclass where we will be taking you through how Pulseway RMM can help tackle any task, from Automation to Patch Management! You can save your seat here And be sure to bring any an all questions as we will also have a live Q&A session too!

Hey @iambenmitchell Thanks a mill for reaching out! I am going to raise a support ticket for you so that our team can look into this further - I will be CC's in the chain along with so that we can both stay in the loop. Let me know if you need anything else! Stefan

Hey @Morten Bang Olin Thanks a mill for reaching out! Unfortunately we don't monitor these services but be sure to highlight this in the feature request page! Thanks, Stefan

Hey @ALANM Thanks for reaching out. So if you add an SNMP profile and then add your oid there: Then add a snmp alert, and after that add in profile the snmp profile needs to be chosen when the device in enrolled in the site map:

Hey @Peter-MbIT Thanks for getting in touch and bringing this to out attention. I am going to raise this with support as it could eb a potential bug/issue that dev needs to fix. Would it be possible for you to forward me you Pulseway email ID do I can CC you in the chain and keep you in the loop. Thanks Stefan

Hey @Peter-MbIT Try restarting the Pulseway service and it should rectify the issue - if not let me know and will reach out to support! Thanks Stefan

Hi Everyone, So as of today Pulseway 9.7 will be available for all Pulseway customers and we cant wait for you all to test it out! With 9.7 our main aim was to enable users to do more with less clicks, making it even easier for you to manage your IT environment and saving you time and money. With that being said lets dive into the power that Pulseway 9.7 offers! 1. Patch Management Like Never Before: Enhanced Approval Workflow: Dive into our new Patch Status page where you can approve, reject, or simply stare in awe at the neatly categorized patches—now with tabs for Pending, Approved, Rejected, or All Patches. Detailed Insights: Every patch now shows its name, identifier, release date, a direct link to the Microsoft Support article, applicable operating systems, CVSS scores, and more. Want to know which devices are affected? Just click on a patch! 2. Superior Monitoring Capabilities: Application and Service Event Log Monitoring: It’s here! You can now monitor Windows devices like a boss. Import event logs directly into the Pulseway database and tailor your monitoring profiles with ease. 3. Remote Control Revolution: Client Portal Remote Control: Empower end-users to take control of their devices through the Client Portal with robust security and simplicity. Native 1-Click Access: Jump into a Private Remote Desktop Session with a single click—no need for manual logins or sweat! 4. Tighter Integrations and Enhanced Automation: Datto BCDR and Networking: Seamless integration for backup and disaster recovery, plus supercharged networking capabilities. Streamlined Automation Controls: Now covering more features with expanded team permissions. Whether you want to view, run, or edit—control is at your fingertips. 5. UX and Functionality Improvements: Patch Policy UX Overhaul: Experience our restructured patch policy form for clearer navigation. In-Depth Installation Insights: Track exact installation times and filter your reports to get the data you need. Jump into a smoother, smarter way of managing your IT environment. It’s not just an update; it’s a revolution and be sure to join in and check out the release notes HERE and join our Webinar on Aug 15th HERE!

Hi @Andrew Parkins Thanks for reaching out! We are actually implementing a Patch Status page in our upcoming, release Pulseway 9.7. Check out the discord to see some early previews of the latest features and we will update the Forum soon with the full release. Thanks, Stefan

Hey @Nordic Perfect I will reach out to Nora today and get this sorted for you - side note I just redacted your email address so that it wasn't public view. Thanks, Stefan

Hey @Nordic Thanks for reaching out, you can definitley get Pulseway for Personal use, If you reach out to your current account manger and mention this to them they should be able to get you set up with a personal account via your personal email tat is separate to your schools account. If you like I can get this arranged for you just forward me either the email attached to your current Pulseway or you Account managers name! Thanks, Stefan

Hey @Tryp1c_ac3 Thanks for reaching out, This is most definitley a bug and I am going to raise this with support. Could you please share with me your Pulseway email address so I can CC you in the communications. Thanks Stefan

Hey @ENABLE Technologies Group Thanks for reaching out, are these notification coming thought from machines, or are they attached to triggers/workflows. Thanks, Stefan

Hey @avinash.udavant Thanks for reaching out. Does this time frame stay for 1 month always or changes? We do have a To-Dos option on the ticket which won't send notification but will show up on the portal under to-dos. We can also look at the scenario where the license has to be removed after the month. You can create a workflow stating if the ticket is idle for x number of hours then send a notification and then you can add conditions like status - closed, issue type and sub-issue type. Let m know if this helps and if you need anything else. Thanks, Stefan

Hey @Daniel350 Thanks for reaching out and bringing this to my attention. I'm sorry that you are running into issues regarding the deletion of offline devices, if you like I can raise a support ticket in your name and get this resolved, all you have to do is DM me your Pulseway email ID so that I can CC you and keep you in the loop. Let me know if you have any other questions and if you need a hand with anything else. Thanks, Stefan

Hello everyone, We would like to inform that on Saturday, June 22, between 12:00 am - 4:00 am ET, we will be conducting scheduled maintenance to upgrade our servers. During this period, you may experience some minimal downtime as our servers will be upgrading. Thank you for your understanding and cooperation. Pulseway Team

Hi @Derrick Thanks for getting in touch and apologies for the late response. I had raised a ticket for previous users and upon investigation the support team are still liasing with the user on solving this issue. If you like I can raise a separate ticket for you as I believe that there is a resolution that the support team can provide by remoting into your machine. Just forward me your Pulseway email ID and I can get you in touch with support. Thanks, Stefan

Hey @Ahmad Thanks a mill for bringing this to our attention, I'm going to raise this issue with support and I was wondering if you would like to be involved in the update process? If so forward me our pulseway email ID and I can CC you in the ticket. Thanks again Stefan

Hey @Avijit So interactive, conditional troubleshooters can be used to ask questions, provide answers, and run self remediation scripts and tasks based on user input. Pulseways Client Portal can be used to standardize IT processes, empower end-users and reduce the workload on your support team: Here is a video that dives into this more With the client portal you ou can now create interactive, conditional troubleshooters that can be used to ask questions, provide answers, and run self remediation scripts and tasks based on user input. Pulseway's Client Portal can be used to standardize IT processes, empower end-users and reduce the workload on your support team The attached videos should definitley help you out but should you need any more assistance please let me know! Thanks Stefan

Hey @DeWaynes Thanks a mill for reaching out. Seeing as your request has a good bit of code, I'm going to open a support ticket for you so that our techs can review it better, so if it's not too much hassle please forward me your Pulseway email id so that I can CC you in the ticket and get your issue resolved! Thanks Stefan

Pulseway 9.6 is Here to Transform Your IT Management! 🚀 Get ready to scale your IT operations with Pulseway's latest release, version 9.6! We're bringing greater control and extended capabilities over a vast array of devices, making your IT management smoother than ever. Here's what's new: 👀 Enhanced Device Monitoring: SNMP Monitoring: Set alerts based on value changes, introducing Context Targeting within root Policies for precise tracking. Service Monitoring: Notifications for missing services on Windows agents, with updates for other platforms coming soon! 🔧 Robust Patch Management: Stay informed with notifications for pending patches, errors during patching, and more, customizable to fit your workflow. 🖥️ MACos Remote Control: Gain access even when no user is logged in, with further enhancements on the way. 🤖 Automation Made Easy: Execute Workflow Actions as the Current User, expanding automation capabilities to user-specific contexts like never before! 🔗 Seamless Autotask Integration: Connect and streamline your IT service management with enhanced integration options. 🛠️ UI and Other Feature Enhancements: Improved navigation, additional monitoring tools, API enhancements, and crucial bug fixes for a smoother experience. 🎯 Policy Extensions with Explicit Targeting: Precisely target devices with new extensions, now with Explicit and Dynamic Targeting options. 🔍 New Workflow Templates: From Disk Cleanup to Desktop Wallpaper settings, automate daily tasks efficiently and effortlessly. 💾 Double-byte Language Support: Enhanced support for double-byte characters, ensuring data integrity across languages. 📊 Agent Diagnostic Logging: Enable diagnostic logging remotely and collect logs without disturbing the end-user, exclusively on Windows agents. 🔄Integration and Navigation Updates: Navigate easily with updated module names and enhanced search capabilities in the left navigation pane. 📊 Storage and Service Monitoring Upgrades: Granular monitoring for Windows agents now, with support for macOS, Linux, and BSD coming soon. 🔧 Other Enhancements Include: Renaming Devices: Easily rename devices right from the Device Card, with options to reset to default names. Advanced Reporting: New datasets and templates for deeper insights and reporting capabilities. Enhanced Services Monitoring: Now extended to Linux and BSD agents. API Improvements: New endpoints and enhancements to boost integration and automation capabilities. To see these brand new features in action be sure your don't miss our live Webinar on May 21st HERE and if your new to Pulseway dive in and try it for free

Hi @pcfaguiar This looks correct to me. I'm assuming you are using the SAAS version and are based in EMEA? Thanks, Stefan

Hi @Joseph Anderson You should be able to get this information from the advanced templated but you will have to so it via the new custom templates feature Thanks Stefan