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This issue has been resolved. Our Certificate had a new Intermediate Authority certificate that needed to be added to the local machine running our instance.

Some other tidbits of information that may help engineers find the issue. When I revert the SSL certificate to the one that will expire in 5 days. We can login on the mobile app again. I also noticed that two Linux VMs had been showing offline while on the new certificate. As soon as I reverted the certificate, those machines showed up as online again. Those machines never went down btw.

We also don't utilize SSO with our Instance. So not sure why this is popping up at all.

Having this exact same issue after updating the SSL certificate on our instance.

I just went through the process of updating the SSL Certificate on our Pulseway instance. The portal is working just fine and Pulseway Dashboard connects just fine. When trying to login to the instance on the Android app, all I get is the following error. SSO Authentication not available. I've cleared the cache and data on the Android App to see if that would fix it to no avail.

This has happened with my tenant as well.

With the change in ESXI licensing model we are moving customers away from ESXi and implementing Proxmox solutions. Monitoring, however, is extremely limited in Pulseway so we'd like to see some improvements be made here. Most notably with things like direct monitoring of ZFS pools, disk smart status, OS updates etc.

Wondering if my situation is related. My customer and in house systems were updated to 10.28 over the past 24 hours and ALL scheduled and on demand Tasks fail with the error message "No Systems Found". I've had the same tags and scopes described for "years" and suddenly - tasks don't run. I've raised the issue with support but not heard back yet. Do your tasks run at all ?

I'd say this is a bug introduced in some Pulseway update. I have some automation workflows and tasks based on Scopes built with tags made by co-workers. I suppose those worked in the past, but they seem to have not ran for some time.

I've created a tag and applied it to some devices. In device list or device management, when I filter for such tag those devices are displayed. Then I created a simple scope, based only on that tag. But when I list devices for that scope, the list is empty. This happens also for default scopes, such as "All windows computers".

Zendesk is moving away from API Tokens to OAuth and support has confirmed to me that this means api tokens and username/password based zendesk integrations will no longer work. Curious to know how Pulseway is handling that.

Hi all, Searched the forums but haven't found anything. Looking for scripts to monitor the status of a ZFS Pool on Proxmox and ideally a seperate script for monitoring SMART status as well.

Hi everyone, I'm currently managing a government information website that provides guides on official documents such as Police Clearance, NBI Clearance, and other application processes in the Philippines. One of the biggest challenges is keeping information updated whenever requirements, fees, or online appointment systems change. We're also looking at improving how we handle user enquiries, track website issues, and organise content update tasks more efficiently. Pulseway PSA seems like an interesting solution for managing recurring tasks and support workflows. Has anyone here used Pulseway PSA for managing website operations or content-related projects? I'd love to hear about your experience with ticket automation and project management. Any suggestions would be greatly appreciated. Thanks!

When I try to delete the device from organizations I get this error. There are no workflow activities. The device has no workflow

Could be a policy that turns off the feature, also look in the available features from the profiles too.

This resolved my issue. Thank you.

Hi Shane, You need to change the url to https://{instance_name}.pulseway.com/api/v3. -Paul

Hi there, Can you please PM me your instance name and a screenshot? Do you use any SSO? -Paul

Hello, I've installed the app from Google store, but when I launch it is different from what the help guide says: it only shows a field to insert the instance name. After I enter my instance name and submit the login, it returns an error that SSO authentication is not available... What's wrong with it?

Hi guys, I am testing one of the base PowerShell examples and I get the following error: Invoke-WebRequest : {"Data":null,"Meta":{"TotalCount":0,"ResponseCode":500,"ErrorMessage":"The remote name could not be resolved: 'ws0.pulseway.com'"}} At C:\CVSSource\pulseway_salesforce_connector\test.ps1:9 char:13 + $response = Invoke-WebRequest -Uri 'https://api.pulseway.com/v3/devic ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : InvalidOperation: (System.Net.HttpWebRequest:HttpWebRequest) [Invoke-WebRequest], WebException + FullyQualifiedErrorId : WebCmdletWebResponseException,Microsoft.PowerShell.Commands.InvokeWebRequestCommand I just created this token so I don't think an old token is the issue. It seems like there could be a DNS routing or resolution issue on the Pulseway side, at least maybe for our hosted instance. Any help is greatly appreciated. Thank you. $tokenId = '' $tokenSecret = '' $base64Encoded = [System.Convert]::ToBase64String([System.Text.Encoding]::ASCII.GetBytes("$($tokenId):$($tokenSecret)")) $headers=@{} $headers.Add("Content-Type", "application/json") $headers.Add("Accept", "*/*") $headers.Add("Authorization", "Basic $($base64Encoded)") $response = Invoke-WebRequest -Uri 'https://api.pulseway.com/v3/devices?$top=100&$skip=0' ` -Headers $headers ` -Method GET

Checked all the certs and everything looks good, but when I install the app something seems to be keeping it at version 9.4 (Build1005) is this keeping it from checking in? -Stephen

I followed this as well: https://intercom.help/pulseway/en/articles/4277298-troubleshooting-ssl-connection-errors Server is still showing as offline and all times and dates are correct. -Stephen

Hi there, This indicates an SSL validation failure. Check the date and time and make sure that you have your latest SCHANNEL updates (basically just update your OR copy the root CA and intermediate CAs from the internet for your server's SSL certificate). Let me know how that goes. -Paul

After last nights maintenance one of our windows 2019 servers is no longer connecting to our cloud instance. I have uninstalled and reinstalled the agent on the server and rebooted but the agent is still showing offline. When I click "Validate Registration" the titled error is shown. "Could not establish trust relationship for the SSL/TLS secure channel with authority error" I also noticed that the version of the agent installed is 9.4 and all our other servers are showing on 10.27. Even after a new downloaded agent and reinstalling it still shows as 9.4 Any ideas?

I’ve seen similar behavior with long-running shell commands. It seems like the process is launching correctly, but Pulseway keeps waiting for it to exit. Hopefully support can clarify how the agent handles background processes on Linux.