I have already reported this to Pulseway Support and am meeting with them ovcer Zoom today to try and resolve. I am trying to gain more information and see if the community is also having issues. We have been deploying the Pulseway windows_agent_x64.msi over GPO as I image them and move them to an OU "Open and Ready" designated for deployment of the application.

In late October we imaged and deployed many Windows 11 laptops without issues. None of those deployed laptops seem to having this issue... working great. This month I have swapped out some older Windows 11 laptops and reimaged them, and installed the Pulseway agent over GPO as usual... Install goes fine but then the agent wont update and Remote Control is missing... the Update log does not get updated and the machine enver receives updates... it's broken. Very Broken.

I have tried other methods and get an error:
Pulseway: "This advertised application will not be installed because it might be unsafe. Contact your administrator to change the installation interface option of the package to basic."

I have tried:
Recreating the GPO Policy.
Updated Software Restirctions Policy to include the msi path.
Updated the Trusted Root Certificates. (roots.sst)
Manually installed from local drive
Disabled UAC on the Laptop (for testing)
Tried repair installation after install
Removed the latest Windows 11 Updates (The ones I can remove)
NO Antivirus installed / Firewall disabled (for testing)
Verified the .msi cert is valid...

SignerCertificate                         Status                                 Path
-----------------                         ------                                 ----
C32461866177F1AA99D7592E269EBDDC083AA0FD  Valid        windows_agent_x64.msi

>>> NONE of this fixes it.

This has been working flawlessly for over a year... Not sure what broke it.
No Major changes here... Network has been flawless... Windows 11 amazing.

This a Pulseway problem?
I don't like the blame games... I am about function and working to fix / progress.
I see another posts with .Net issues and Agent failure and wonder if this is related.

Any help or Suggestions are Appreciated!! Crazy!
> I may install Windows 10 on a system and see if the PW Agent is still broken or if I can getr more infomration. (Windows 10 no longer supported of coarse)

Edited 19 hours ago19 hr by BobBrown
Because

Just tested using Windows 10 and have the same issue. No Remote Control and will not update using the agent. (sad)
Next I am trying a Windows 11 Stand Alone... off the domain to make 100% sure this is not GPO driven issues.

This is really starting to look like a Pulseway issue... they must change things on the back end that effects the agents. (assumption)
Only thing that has changed here is a few non relative Windows updates last weekend to the servers.

The fact that it is not affecting already installed agents is a clue...

I think I figured it out.
The download that Pulseway provides us is corrupt? Verison mismatch.
Installs as 9.5.1 and then shortly after downgrades the GUI to 9.24

OOOPS.
They have no idea how much time this has cost me... HOURS of BS. Not happy Pulseway!

Edited Thursday at 07:19 PM5 days by BobBrown

Just got of a call with Support and we figured out what happened. Answer: Blotched agent upgrade for our instance.
They deployed the 9.24 version a few weeks back and we got the corrupt 1/2 updated hybrid 9.5.1.9.24 version.

In reality the GUI said 9.24 and the dll's/program Files were 9.5.1 (post above)
>> I am assuming this is a "one off"... but if anyone else has this issue... check the versions of the GUI vs Installed Programs.

Edited 20 hours ago20 hr by BobBrown

"Engeeineer" is saying that the "corrupt agent" is a known issue... y'all better check your versions and 3PP patching.
"Regarding the version discrepancy you mentioned, where the Pulseway WebApp/agent reports version 9.24 but the Programs and Features list shows an older version, this is a known behavior and has already been reported to our development team."
> This is not a Webapp bug folks... if you look in control panel and then launch the Pulseway GUI... you will see it is very real and not a known or accepted resolution. (admitting it doesnt make the issue go away.. too funny.)
> This level of ignorance is why Pulseway will oose customers like us.

I am just going to resolve this myself... look at NinjaRM and make plans to cut away from this product when it expires.
Kasaya purchased it... makes sense that the culture there is slipping. I am going to do a fast walk away from this product.

Edited 2 hours ago2 hr by BobBrown