Hi all,

We have been dealing with the following issue for quite some time. Our clients receive Microsoft 365 Business updates via RMM, pushed through Patch Management → Policies → 3rd Party Software Rules.
The problem, however, is that applications are closed unexpectedly without any prior notice. As a result, users are caught off guard when applications like Excel or Outlook suddenly close.

We have already worked with Pulseway support and created a maintenance window with a workflow that announces the maintenance window. However, our users are still complaining. I was wondering how you handle these updates and whether there is a better, more user-friendly workaround.

Thanks in advance.

Edited yesterday at 07:25 AM1 day by Daan

Hey @Daan - Thanks for reaching out! By default, Microsoft has set certain Microsoft Office apps to automatically close and re-open during update for a successful update. This is Microsoft's policy and we cannot change this. There are few other applications that follow this update policy. In this situation, you can have the PATCH set for a different time for patching where the users dont use the most of their Office applications/system. Or you can also setup many workflows for different ORGS/SITE/GROUPS so that, it sends a pop-up message at the start time of patching depending on the patch policy timing you have set. Refer to the images of the workflow. You can further customize the message.