Hi!

I am trying to figure out how to create a contract in Pulseway for a service that offers a limited number of tickets to the client.

For example, Service B has a limit of 30 tickets in a yearly contract. If they exceed the number of tickets used, they will be charged for every additional ticket they file. Additionally, I need to track the number of tickets the client has used under the contract.

Is there a way or an alternate solution for this in Pulseway?

Also, I am trying to understand the type of contract in Pulseway, I tried to research the use of every type of contract, but somehow I am not understanding the manual in pulseway.

Hey @Kia_24 - Thanks for reaching out! We do not have contracts based on the number of tickets.

As an alternative you could have a fixed price contract. For example, pay $5000 for a month, and then in the description of the contract you can mention on the guidelines that the $5000 will cover 30 tickets and that if there's more tickets then the client will have to pay extra. Also, you could mention what type of activities will be included or handled as Application related tickets , H/W related roles etc. But, it all depends on your negotiation and relationship with your client.

Let me know if you need anything else😊

Thank you for this suggestion, Mariale. I would like to clarify whether the contract you mentioned is the "Fixed Price Contract".

I am trying to test that on the pusleway system; however, I wasn't able to generate the fixed price on the billing review.
Can you guide me in the Fixed Price Contract, from billing to generating an invoice?

And does Pulseway have a contract that allows me to connect it to the client's asset?
For example, every month my client has to pay for the software they are using.

Thanks for posting this question about Pulseway. Creating a contract for a limited number of tickets (like 30 per year) with overage charges isn't straightforward in Pulseway based on standard contract types. The platform typically offers block hours, per-device, or flat-fee contracts, but ticket limits aren't natively tracked.

A possible workaround: use a block hours contract and manually track each ticket as a fixed time increment (e.g., 1 ticket = 0.5 hours). For overage, set up an additional billing item. Alternatively, consider third-party PSA tools that handle usage-based contracts more flexibly.

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