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Posted

Ensure that the system sends an automatic email alert to the administrator whenever any user initiates remote control access to a specific computer.

  • 2 months later...
Posted

I would also add send an email with the start time and end time of the remote control session so if any issues happen, it would be easy to look in event viewer and other logs when troubleshooting an issue arising from the technicians actions during the remote control session. Also good for auditing purposes. 

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