Hi all,

I hope you're having a great day and are keeping safe.

I'm having an issue with setting up email notifications via SMTP to Office365. I've followed the document on setting Pulseway up to talk with Office365. I've also been in touch with support on this and haven't been satisfied with their answer.

Have any of you linked this up successfully? If so, which IP addresses do you have whitelisted? Is there anything obvious I'm missing?

I've set up a relay and can't see any attempt at mail delivery via 365.

Cheers!

Joe

Hi Joe,

A couple of things you should try:

• Use the same FROM address as the username
• If you have 2FA configured try using an App Password
• Make sure you use encryption and port 587
• Use a username in format of user@domain.com instead of DOMAIN\user

Let me know how it goes,

-Paul

Thanks Paul - I've tried those with no effect.

Is there anything else you can suggest?

Thanks again for your speedy reply.

 

Joe

That's odd, have you tried an online SMTP test tool like this (https://www.smtper.net/)? If this shows the same error you may need to reach out to their support to see maybe you're missing a setting. I am not familiar with Office 365.

-Paul

Cheers Paul - had time to look at it properly today and got it working.

For reference:

1. Ensured Authenticated SMTP was turned on for the account
2. Ensured SMTP relay was set up via 365
3. Used XXXX-com.mail.protection.outlook.com, Port 25, SSL/TLS on

Cheers! Have a good weekend.

2 minutes ago, Joe Savage said:

Cheers Paul - had time to look at it properly today and got it working.

For reference:

1. Ensured Authenticated SMTP was turned on for the account
2. Ensured SMTP relay was set up via 365
3. Used XXXX-com.mail.protection.outlook.com, Port 25, SSL/TLS on

Cheers! Have a good weekend.

Thanks for sharing this! Glad to hear everything works now.

Have a great weekend as well!

-Paul