Hey all.

I've enabled 2FA on my Pulseway account but I'm having an issue with it constantly prompting for 2FA every time I try to use Remote Control on a system I manage from the Pulseway Dashboard application. I have the setting enabled in the WebApp to refuce the frequency of the prompts but it doesn't seem to have made much of a difference. I seem to be getting prompted every time. I'd honestly rather get prompted once when I launch the Dashboard application then every single time I want to remote to a system.

Is there a way to stop these constant 2FA prompts without disabling it entirely? Thanks!

Hi,

You can enable a setting that will only trigger 2FA prompts when you login into the Remote Control app rather than on login and on each session. You can find the setting in Server Admin (only available on the Team plan) -> Settings -> Security -> "Reduce 2FA Prompts on the Remote Control app".

-Paul

I already have that setting enabled. So for this to work, I need to be connecting from the Remote Control application specifically as opposed to the Dashboard application?

This is way too annoying. I use the dashboard and every single time I need to remote a computer I have to have my phone near by. Kinda makes me miss zoho assist.