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Choose which RMM notifications create tickets


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Sorry, I am new.  Perhaps this has been answered and I just cant find it.

Right now, there are tickets created for every notification from the RMM.

I don't need tickets for all of these notifications, only certain ones.  Like machine is off would be good for a ticket.  but not CPU usage over 90%.

How do I change which RMM notifications create tickets?   I started tinkering with workflow and business process...but I only see how to turn off rmm integration.


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