3rd Party Patching

[Andy Raybould]

Hi

I see 3rd party patching is now active but is an additional cost.

This has been on the roadmap as an upcoming feature but additional costs were not made clear.

Pulseway is now beginning to lose value?

Regards, Andy

[Gary Haberl]

It would be nice to know the costs of this.

[Andy Raybould]

9 hours ago, Gary Haberl said:

It would be nice to know the costs of this.

0.25 euros per month per agent

[David]

I'd be happy to pay for reliable 3rd-party patching but I hope there are plans to expand the application list...

[UTS Brian]

It is $0.30 per month per agent in the US. We are on the trial right now, but the list of software is so small we are not sure we will keep it.

[David]

@Paul My patch policy for the 3rd-party patching trial is ""keep up to date if already installed" for all apps but I'm getting these logs.

 

[David]

Also, why are these "error" tags present when no errors appear in the patch logs?

[Paul]

@David Can you please send me a pm with the scan_results and logs folders archived from the c:\program files\pulseway\patch directory? I'll look it right away.

@UTS Brian We're going to be adding an additional 9 software titles early next week and we're working on even more software titles as we speak.

-Paul

[David]

17 hours ago, Paul said:

c:\program files\pulseway\path

Assume you mean the "\Patch" directory... I'll get onto this tonight.

[Paul]

5 hours ago, David said:

Assume you mean the "\Patch" directory... I'll get onto this tonight.

Yes, I've corrected the post as well. Good catch!

-Paul

[David]

On 4/11/2019 at 8:06 PM, Paul said:

Can you please send me a pm with the scan_results and logs folders

Email sent.

Regards,

[Paul]

Thanks David. Looking at the logs it appears that we're reporting incorrectly to the server that the application is not supported when in fact there was no action to be performed as the product is either not installed or it's already on the latest version. We will correct this on the next release.

-Paul

[UTS Brian]

@Paul Do you have an ETA for the next release with the new software?

[Paul]

Hi there,

We're releasing new software titles on the 26th of April and then mid May another batch. We aim to have a new batch of software titles every 2-3 weeks.

-Paul

[UTS Brian]

 

On 4/11/2019 at 6:06 AM, Paul said:

@UTS Brian We're going to be adding an additional 9 software titles early next week and we're working on even more software titles as we speak.

-Paul

So the 9 new titles won't be till later this month now?

[Paul]

There were some delays but we're looking good for the next week's release, we're currently in the QA phase.

-Paul

[UTS Brian]

DO NOT INSTALL THE 3RD PARTY PATCH DEMO - all of my OS patching ceased working, the best solution support can offer is to delete all 3rd party patch rules and hope it starts working again!

Edited April 22, 2019 by UTS Brian

[Paul]

Hey Brian,

I'm sorry to hear that you've experienced issues with the patching feature, rest assured that the development team is actively looking into the issue.

-Paul

[UTS Brian]

20 hours ago, UTS Brian said:

DO NOT INSTALL THE 3RD PARTY PATCH DEMO - all of my OS patching ceased working, the best solution support can offer is to delete all 3rd party patch rules and hope it starts working again!

Another Engineer reached out to me, I am waiting for them to review the info I sent but it may just be the logging of updates has stopped and not the updates themselves.

[Paul]

Hey everyone,

After investigating all the cases we've determined that the patch policies are running as expected however there is an issue on the reporting feature. We have fixed the reporting bug and we will release an update in the next couple of days.

The main point to highlight is that the patching is done as scheduled but not reported correctly.

Thanks everyone for your support.

-Paul

[Paul]

Hey everyone,

6.3.1 is out and it resolves the issue with the patch history.

-Paul

[UTS Brian]

1 hour ago, Paul said:

Hey everyone,

6.3.1 is out and it resolves the issue with the patch history.

-Paul

I can confirm the logging appears to be working now!

I also see you added some new software which is great but I have a request... with the licensing changes with Java its great we can remove it using Pulseway, but can you look at adding its free replacement OpenJDK? This would be very valuable as many Admins need to make this change soon.

[Paul]

Hey Brian,

Thanks for the update. Glad to hear it works now .

We are having internal talks about OpenJDK, most likely we will be adding it to our catalog. In the meantime we will continue to provide update for the latest version of Oracle JDK 11.

-Paul

[cisco10]

On 4/17/2019 at 11:25 AM, Paul said:

Hi there,

We're releasing new software titles on the 26th of April and then mid May another batch. We aim to have a new batch of software titles every 2-3 weeks.

-Paul

Paul,

Any news on when the next batch of new software titles will be released? Thanks.

[Paul]

Hi there,

The next batch of software titles will be coming out early next week.

-Paul