Jump to content

7-Day Monitor Workflow


dpbklyn
 Share

Recommended Posts

Hello and TYIA~

I am trying to put together a work flow that will hold a ticket for 7-days once we believe it is complete.  Once assigned to a particular status, I would like the ticket to stay open for 7-days, then if there are no further updates, close itself.

Does anyone have anything like this they wouldn't mind sharing?

Link to comment
Share on other sites

Dpbklyn,

Should be pretty easy assuming you setup a status lets say its called "7 Day Hold" go into work flow create a new workflow and set the following things.

Under first section "Triggers" set "idle for" and make it 336 hours (7 Days)

Next in "conditions" section select "Status:" to "IN" and "7 Day Hold" (Or what ever you named the status)

Then in the "Updates" section set the "Status:" to Complete or what ever status you want it set to.

 

- Only down fall to this is reporting for tickets (example average time to complete/close ticket, average open ticket length etc...)

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...