Chris,
I think you are misunderstanding the issue. example Customer sends an email to my work email (not support@ account, an account that doesn't go through Pulseway email parser) saying they have an issue. I then forward the email to my support@ account which goes through the Pulseway email parser. Now the ticket says it came from my company. This issue is common for us also. Mainly when we are out in the field and we forward the email to create a ticket so another available tech can work it.