Martin_T Posted September 13, 2017 Share Posted September 13, 2017 Hi Guys, Hopefully this will be a quick one. We used to be able to delete tickets from the PSA and it would remove the corresponding notification in the RMM, this has now stopped working for us, is it a quick fix that we can do ourselves? Cheers, Link to comment Share on other sites More sharing options...
Staff Chris Posted September 26, 2017 Staff Share Posted September 26, 2017 Hi Martin, Thanks for reporting this. It looks like this functionality is broken. Link to comment Share on other sites More sharing options...
Administrators Paul Posted October 5, 2017 Administrators Share Posted October 5, 2017 @Martin_T This issue was resolved and will be included in the 4.0.8 release coming up this weekend. -Paul Link to comment Share on other sites More sharing options...
Martin_T Posted October 6, 2017 Author Share Posted October 6, 2017 @Paul & @Chris Nice work guys That'll certainly help keep on top of those bothersome ones Link to comment Share on other sites More sharing options...
Martin_T Posted January 12, 2018 Author Share Posted January 12, 2018 Hi Guys, Since the latest update this has stopped working again. Many thanks, Martin Link to comment Share on other sites More sharing options...
Staff Chris Posted January 12, 2018 Staff Share Posted January 12, 2018 Hi Martin, Please check it again. I have tested this on our demo environment and it is working. Is it possible that you have disabled the option, that the notification is deleted from associated accounts, when the notification is deleted from the system? Please check this from the Server Admin -> User accounts -> select the required account -> Details Link to comment Share on other sites More sharing options...
Martin_T Posted January 12, 2018 Author Share Posted January 12, 2018 58 minutes ago, Chris said: Hi Martin, Please check it again. I have tested this on our demo environment and it is working. Is it possible that you have disabled the option, that the notification is deleted from associated accounts, when the notification is deleted from the system? Please check this from the Server Admin -> User accounts -> select the required account -> Details Hi Chris, Tested again and still not removing the tickets from RMM, i've gone through all the accounts and the option above is still enabled for all accounts. Many thanks, Martin Link to comment Share on other sites More sharing options...
Matt Posted January 12, 2018 Share Posted January 12, 2018 On my account, it will work if I do the tickets individually, but if I attempt to use the batch option, it does not delete the notification from Pulseway. This morning is the first time I had any issue. Link to comment Share on other sites More sharing options...
Martin_T Posted January 15, 2018 Author Share Posted January 15, 2018 On 1/12/2018 at 5:42 PM, Matt said: On my account, it will work if I do the tickets individually, but if I attempt to use the batch option, it does not delete the notification from Pulseway. This morning is the first time I had any issue. I've tested this as well, getting the same results. It will delete individual ones no problem but batch deletion doesn't. Link to comment Share on other sites More sharing options...
Staff Chris Posted January 15, 2018 Staff Share Posted January 15, 2018 Hi Martin, Please send us an email on support@pulseway.com with the credentials for the Pulseway PSA user account and one RMM account, so our developers can troubleshoot this issue. Link to comment Share on other sites More sharing options...
Martin_T Posted January 15, 2018 Author Share Posted January 15, 2018 34 minutes ago, Chris said: Hi Martin, Please send us an email on support@pulseway.com with the credentials for the Pulseway PSA user account and one RMM account, so our developers can troubleshoot this issue. No problemo, should be with you shortly. Link to comment Share on other sites More sharing options...
Martin_T Posted March 14, 2018 Author Share Posted March 14, 2018 Hi guys, This one is still playing up. Has there been any news on a fix? Cheers, Martin Link to comment Share on other sites More sharing options...
Matt Posted March 14, 2018 Share Posted March 14, 2018 I have not noticed this issue anymore since I was vigilant in making sure I clicked the "Acknowledge" button on the final page. If I click this button, everything seems to work. If I don't, the ticket may not be cleared. I think it has more to do with the "Enqueued" process not completing because I leave the page too soon. Patience is a virtue. . . Link to comment Share on other sites More sharing options...
Martin_T Posted March 15, 2018 Author Share Posted March 15, 2018 Sadly, waiting about doesn't seem to have any bearing on it, however, whilst we're on the subject of the multiple page acknowledgement system though, I really don't think that as I.T. Professionals we need to have multiple confirmation steps and buttons to delete tickets... Link to comment Share on other sites More sharing options...
Martin_T Posted March 16, 2018 Author Share Posted March 16, 2018 On 15/03/2018 at 9:40 AM, Martin_T said: Sadly, waiting about doesn't seem to have any bearing on it, however, whilst we're on the subject of the multiple page acknowledgement system though, I really don't think that as I.T. Professionals we need to have multiple confirmation steps and buttons to delete tickets... We got an update this morning and it appears to have sorted it. Thanks guys! 16/03/2018 08:23Source Module: System Subject: System Upgrade. System Upgraded to 4.0.10 Paul 1 Link to comment Share on other sites More sharing options...
Matt Posted August 21, 2019 Share Posted August 21, 2019 This seems to be back again... Link to comment Share on other sites More sharing options...
Staff Chris Posted August 26, 2019 Staff Share Posted August 26, 2019 Hi @Matt, There was some issues with the bulk delete for tickets and merged tickets, that if we delete multiple tickets in one go, then only one ticket was deleted or none. This will be fixed into the next release for the Pulseway PSA version 4.0.25. Link to comment Share on other sites More sharing options...
Matt Posted August 28, 2019 Share Posted August 28, 2019 Thanks for getting right on it. I am looking forward to the release. Link to comment Share on other sites More sharing options...
Matt Posted October 1, 2019 Share Posted October 1, 2019 It appears Pulseway PSA was updated to version 4.0.25, but the problem persists. Link to comment Share on other sites More sharing options...
Staff Chris Posted October 11, 2019 Staff Share Posted October 11, 2019 Hi @Matt, I'm sorry for the delays. The fix for this issue will be included into the next version for the Pulseway PSA 4.0.26. Link to comment Share on other sites More sharing options...
Matt Posted October 14, 2019 Share Posted October 14, 2019 Thanks! Link to comment Share on other sites More sharing options...
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