Tickets from RMM

[Martin_T]

Hi Guys,

We've noticed that some of the ticket titles from the RMM system to PSA are way too long, please check the attachment. Other events like backup failures/successes are fine but CPU and Memory usage tickets are massive. Would you be able to look into a way to create less obtrusive ticket titles from RMM?

We've also noticed that the RMM priority doesn't necessarily map to a PSA priority. Is there a way to do this or is this something to come out in the future?

Many thanks,

Martin

[Paul]

Hi Martin,

At this moment the priority is the same for all RMM notifications and is configurable from the PSA under the Admin -> Service Desk -> RMM Integration Settings -> Pulseway Integration -> Priority. As for the extra long notification name, yes we should definitely trim the excess there. Thanks for reporting it .

-Paul

[Martin_T]

28 minutes ago, Paul said:

Hi Martin,

At this moment the priority is the same for all RMM notifications and is configurable from the PSA under the Admin -> Service Desk -> RMM Integration Settings -> Pulseway Integration -> Priority. As for the extra long notification name, yes we should definitely trim the excess there. Thanks for reporting it .

-Paul

Ahh brill, thanks for that, couldn't seem to find the settings earlier. I've taken a look in there and even though they are mapped, anything above Normal is also being given 'Medium' priority :-/ Any ideas?

[Martin_T]

I've fiddled about with these settings a little more and still cannot get it to behave properly.

[Chris]

It appears that this is a bug, I have notified our development team about this, therefore this will be fixed ASAP.