Hi Guys,

We've noticed that some of the ticket titles from the RMM system to PSA are way too long, please check the attachment. Other events like backup failures/successes are fine but CPU and Memory usage tickets are massive. Would you be able to look into a way to create less obtrusive ticket titles from RMM?

We've also noticed that the RMM priority doesn't necessarily map to a PSA priority. Is there a way to do this or is this something to come out in the future?

Many thanks,

Martin

Hi Martin,

At this moment the priority is the same for all RMM notifications and is configurable from the PSA under the Admin -> Service Desk -> RMM Integration Settings -> Pulseway Integration -> Priority. As for the extra long notification name, yes we should definitely trim the excess there. Thanks for reporting it .

-Paul

28 minutes ago, Paul said:

Hi Martin,

At this moment the priority is the same for all RMM notifications and is configurable from the PSA under the Admin -> Service Desk -> RMM Integration Settings -> Pulseway Integration -> Priority. As for the extra long notification name, yes we should definitely trim the excess there. Thanks for reporting it .

-Paul

Ahh brill, thanks for that, couldn't seem to find the settings earlier. I've taken a look in there and even though they are mapped, anything above Normal is also being given 'Medium' priority :-/ Any ideas?

I've fiddled about with these settings a little more and still cannot get it to behave properly.

It appears that this is a bug, I have notified our development team about this, therefore this will be fixed ASAP.