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Pulseway

A full-screen app on your home screen with push notifications, badges and more.

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Combine Tickets?

Posted

Is there a way to combine tickets...say for updates or similar tickets issued for same problem?

    Featured Replies

    • Staff

    Unfortunately it is not possible at this time, we will consider the possibility to introduce this option in the future.

    • 3 months later...

    How do I change account name on notifications? It currently displays my company name as account (client). My goal is to convert rmm notifications to psa tickets and assign them to correct account. HELP!

    • Staff

    Hi Donna,

    Please check this answer: 

     

     

    • 11 months later...

    It would be great to be able to merge tickets.

    • 2 months later...
    • Staff

    Hi @dpbklyn,

    If we are talking about the Pulseway PSA, then we are currently working on this, therefore this option will be available to you in one of the next releases of the Pulseway PSA.

    That is great!

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    Configure browser push notifications
    Chrome (Android)
    1. Tap the lock icon next to the address bar.
    2. Tap Permissions → Notifications.
    3. Adjust your preference.
    Chrome (Desktop)
    1. Click the padlock icon in the address bar.
    2. Select Site settings.
    3. Find Notifications and adjust your preference.