Combine Tickets?

[Comissha]

Is there a way to combine tickets...say for updates or similar tickets issued for same problem?

[Chris]

Unfortunately it is not possible at this time, we will consider the possibility to introduce this option in the future.

[Donna]

How do I change account name on notifications? It currently displays my company name as account (client). My goal is to convert rmm notifications to psa tickets and assign them to correct account. HELP!

[Chris]

Hi Donna,

Please check this answer: 

 

 

[dpbklyn]

It would be great to be able to merge tickets.

[Chris]

Hi @dpbklyn,

If we are talking about the Pulseway PSA, then we are currently working on this, therefore this option will be available to you in one of the next releases of the Pulseway PSA.

[Sindbad]

That is great!