Invalid Username or password error in Android app

[Steven Hulse]

Good day,

I'm trying out the software and also using the Android app. the computer software seems to be working great but I can't get the Android app to work. Whenever I enter my credentials it tells me that the username and/or password is invalid (295). I know I am entering the correct username and password.

I'm running an Android 2.3.3 (R2-D2 model) system version 4.5.602A957

[Marius]

Try to login to https://my.pulseway.com using the username/password, does it work?

[WickedWiccan87]

Same thing is happening to me. I guess I'll have to look for another software cause the app for this one for Android is busted :-(

[Marius]

Check to see if you can login to https://my.pulseway.com using your username and password. As well, open the PC Monitor app on your PC, re-enter the same user/pass and press the Validate Account button. What is the result?

[David_Brett]

Hey,

Again same problem,

When i trying to log in , i found an error invalid user name and password..?

[Calin]

Can you post the exact message from you phone ?

Can you validate the user/password combination on the Pc Monitor Agent ?

[Scorpio007]

I have error 202 on Android, Win8 and Chrome.

[Marius]

You are entering a wrong username.

[omeren93]

i registered and validated my account but i get the same error when i am trying to sign in. it is fine when i am using forums, it is just not working for the original website.

[Marius]

Please email us your username and the error message, we will check this for you.

[tntfragz]

Hi

 

I am able to login using my username and password on https://my.pulseway.com/ but when it failed on Linux agent and android.

the syslog output:

 

Jan 25 00:39:40 user-desktop pcmonitor: Could not get existing notifications: SOAP 1.1 fault: SOAP-ENV:Server[no subcode]#012"System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> MM.Monitor.WebService.InvalidAccountException: Invalid username and/or password (295).#015#012   at MM.Monitor.WebService.ServerLite.GetCurrentNotificationsForComputer(String username, String password, String computerIdentifier)#015#012   --- End of inner exception stack trace ---"#012Detail: [no detail]
Jan 25 00:39:41 user-desktop pcmonitor: Last error getting group policy SOAP 1.1 fault: SOAP-ENV:Server[no subcode]#012"System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> MM.Monitor.WebService.InvalidAccountException: Invalid username and/or password (295).#015#012   at MM.Monitor.WebService.ServerLite.GetGroupPolicyXml(String username, String password, String name)#015#012   --- End of inner exception stack trace ---"#012Detail: [no detail]
Jan 25 00:39:45 user-desktop pcmonitor: Received request Stop monitoring service 'Invalid username and/or password (295).'

 

TIA

 

 

[Calin]

Hello,

 

Please email us your username and we will take a look at this..

[SuperDave1983]

I'm having the same issue. I am 100% sure im using correct logon and pword. Even changed it just to be sure. Ive tried over wifi and 4G but same thing.

[Calin]

Hello SuperDave1983,

 

Can you send us your config file (without sensitive information) ?

[MorgothSB]

Having the same problem here. Login on PC inbrowser works, but I get Username/Password false when trying to setup a new phone. May it be connected with to many devices, as I can see all devices I ever used with the pulseway app, but see now way to remove one which are not in use anymore.

[Chris]

Hi Morgoth,

You can remove monitoring devices from the Pulseway WebApp -> Account section -> Monitoring Devices.

Regarding incorrect username/password - is it possible that you need to specify the correct server name for your account?

[MorgothSB]

Hm, at least I have never used a server name before, and since I am using the free account (only accessing the 2 machines at home), I don't think I have that option.

What I found out right now is: When using the correct Username on Android, the error is "Invalid username and/or password (295)", when using incorrect credentials, the error is ""Invalid username and/or password (202)".

I just removed almost all Monitoring Devices from the account, but still no Login. Is ist possible, that Andoid 8.1 ist the problem (the new phone is a Pixel 2, while all Devices where it worked where Android 7 or 7.1)

[Chris]

Hi,

The error 202 means that you have entered the incorrect username and the error 295 means that the password for your account is incorrect.

[Ue Khaung]

I cannot create account. It shows invalid user name

 

[Chris]

Hi @Ue Khaung,

Please post the screenshot showing the actual error message?

[Ue Khaung]

[Paul]

Hey @Ue Khaung,

The screenshot you've attached doesn't show any screen from the Pulseway app. Are you sure you're running the correct app? You can download the Pulseway app from here. Additionally, create your account from this page.

-Paul