Steven Hulse Posted December 10, 2011 Share Posted December 10, 2011 Good day, I'm trying out the software and also using the Android app. the computer software seems to be working great but I can't get the Android app to work. Whenever I enter my credentials it tells me that the username and/or password is invalid (295). I know I am entering the correct username and password. I'm running an Android 2.3.3 (R2-D2 model) system version 4.5.602A957 Link to comment Share on other sites More sharing options...
Marius Posted December 10, 2011 Share Posted December 10, 2011 Try to login to https://my.pulseway.com using the username/password, does it work? Link to comment Share on other sites More sharing options...
WickedWiccan87 Posted February 17, 2012 Share Posted February 17, 2012 Same thing is happening to me. I guess I'll have to look for another software cause the app for this one for Android is busted :-( Link to comment Share on other sites More sharing options...
Marius Posted February 17, 2012 Share Posted February 17, 2012 Check to see if you can login to https://my.pulseway.com using your username and password. As well, open the PC Monitor app on your PC, re-enter the same user/pass and press the Validate Account button. What is the result? Link to comment Share on other sites More sharing options...
David_Brett Posted April 28, 2012 Share Posted April 28, 2012 Hey, Again same problem, When i trying to log in , i found an error invalid user name and password..? Link to comment Share on other sites More sharing options...
Staff Calin Posted April 28, 2012 Staff Share Posted April 28, 2012 Can you post the exact message from you phone ? Can you validate the user/password combination on the Pc Monitor Agent ? Link to comment Share on other sites More sharing options...
Scorpio007 Posted October 2, 2012 Share Posted October 2, 2012 I have error 202 on Android, Win8 and Chrome. Link to comment Share on other sites More sharing options...
Marius Posted October 2, 2012 Share Posted October 2, 2012 You are entering a wrong username. Link to comment Share on other sites More sharing options...
omeren93 Posted December 24, 2012 Share Posted December 24, 2012 i registered and validated my account but i get the same error when i am trying to sign in. it is fine when i am using forums, it is just not working for the original website. Link to comment Share on other sites More sharing options...
Marius Posted December 25, 2012 Share Posted December 25, 2012 Please email us your username and the error message, we will check this for you. Link to comment Share on other sites More sharing options...
tntfragz Posted January 24, 2014 Share Posted January 24, 2014 Hi  I am able to login using my username and password on https://my.pulseway.com/ but when it failed on Linux agent and android. the syslog output:  Jan 25 00:39:40 user-desktop pcmonitor: Could not get existing notifications: SOAP 1.1 fault: SOAP-ENV:Server[no subcode]#012"System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> MM.Monitor.WebService.InvalidAccountException: Invalid username and/or password (295).#015#012  at MM.Monitor.WebService.ServerLite.GetCurrentNotificationsForComputer(String username, String password, String computerIdentifier)#015#012  --- End of inner exception stack trace ---"#012Detail: [no detail] Jan 25 00:39:41 user-desktop pcmonitor: Last error getting group policy SOAP 1.1 fault: SOAP-ENV:Server[no subcode]#012"System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> MM.Monitor.WebService.InvalidAccountException: Invalid username and/or password (295).#015#012  at MM.Monitor.WebService.ServerLite.GetGroupPolicyXml(String username, String password, String name)#015#012  --- End of inner exception stack trace ---"#012Detail: [no detail] Jan 25 00:39:45 user-desktop pcmonitor: Received request Stop monitoring service 'Invalid username and/or password (295).'  TIA   Link to comment Share on other sites More sharing options...
Staff Calin Posted January 25, 2014 Staff Share Posted January 25, 2014 Hello, Â Please email us your username and we will take a look at this.. Link to comment Share on other sites More sharing options...
SuperDave1983 Posted February 7, 2014 Share Posted February 7, 2014 I'm having the same issue. I am 100% sure im using correct logon and pword. Even changed it just to be sure. Ive tried over wifi and 4G but same thing. Link to comment Share on other sites More sharing options...
Staff Calin Posted February 10, 2014 Staff Share Posted February 10, 2014 Hello SuperDave1983, Â Can you send us your config file (without sensitive information) ? Link to comment Share on other sites More sharing options...
MorgothSB Posted March 10, 2018 Share Posted March 10, 2018 Having the same problem here. Login on PC inbrowser works, but I get Username/Password false when trying to setup a new phone. May it be connected with to many devices, as I can see all devices I ever used with the pulseway app, but see now way to remove one which are not in use anymore. Link to comment Share on other sites More sharing options...
Staff Chris Posted March 21, 2018 Staff Share Posted March 21, 2018 Hi Morgoth, You can remove monitoring devices from the Pulseway WebApp -> Account section -> Monitoring Devices. Regarding incorrect username/password - is it possible that you need to specify the correct server name for your account? Link to comment Share on other sites More sharing options...
MorgothSB Posted April 11, 2018 Share Posted April 11, 2018 Hm, at least I have never used a server name before, and since I am using the free account (only accessing the 2 machines at home), I don't think I have that option. What I found out right now is: When using the correct Username on Android, the error is "Invalid username and/or password (295)", when using incorrect credentials, the error is ""Invalid username and/or password (202)". I just removed almost all Monitoring Devices from the account, but still no Login. Is ist possible, that Andoid 8.1 ist the problem (the new phone is a Pixel 2, while all Devices where it worked where Android 7 or 7.1) Link to comment Share on other sites More sharing options...
Staff Chris Posted April 18, 2018 Staff Share Posted April 18, 2018 Hi, The error 202 means that you have entered the incorrect username and the error 295 means that the password for your account is incorrect. Link to comment Share on other sites More sharing options...
Ue Khaung Posted May 1, 2019 Share Posted May 1, 2019 I cannot create account. It shows invalid user name  Link to comment Share on other sites More sharing options...
Staff Chris Posted May 1, 2019 Staff Share Posted May 1, 2019 Hi @Ue Khaung, Please post the screenshot showing the actual error message? Link to comment Share on other sites More sharing options...
Ue Khaung Posted May 1, 2019 Share Posted May 1, 2019 Link to comment Share on other sites More sharing options...
Administrators Paul Posted May 2, 2019 Administrators Share Posted May 2, 2019 Hey @Ue Khaung, The screenshot you've attached doesn't show any screen from the Pulseway app. Are you sure you're running the correct app? You can download the Pulseway app from here. Additionally, create your account from this page. -Paul Link to comment Share on other sites More sharing options...
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