Posts posted by ArrowNM
Jamie, I did sadly my post was removed.
I am going to post it again.
With more and more remote users, it would be nice to deploy Windows 10/11 to any remote pc. New desktops & laptops have pre-loaded bloatware. They are usually shipped directly to the end-user then an admin would get access to deploy the organization shares, emails, etc. With this solution, we can remote deploy a fresh golden image via a simple executable the end-user can perform after opening their brand new computer and passing the first-time setup. Would like to see this in Pulseway someday. We are currently using SmartDeploy.
Perhaps this could help,
This may prevent it from being pushed out in the future.
Assuming Microsoft will release a permanent fix soon.
Under Patch Management select Policies you can edit your policy under OS Rules by adding two new rules then move them to the top of your list.
- If Name contains kb:5000802 then Don't Install
- If Name contains kb:5000808 then Don't Install
Please view the attached screenshot.
Thank you for pointing out this feature with workflows i will give it a shot.
I was able to create a new email rule for "Support Request" this also worked out beautifully.
Can we expect to see a new reporting template soon?
Pulseway PSA Support,
Our deployed agent's policies under User Session are set with User Support Request enabled:
Is it possible to separate end-user tickets for users that are requesting support from the tray icon in the PSA Portal?
We've been missing on a lot of new incoming support tickets sent from the tray icon due to the abundance of other tickets coming from the RMM.
It would be nice to have some sort of filtering in the search area or a dedicated tab for this type of tickets only.
Also looking forward to the PSA Mobile App.
@Marius Shout out to you and your team on a fantastic job introducing Remote Control for mobile. I've tested it out, it's very smooth, simple and responsive. Between the iPad Pro 12 inch or iPhone 11 Pro Max running iOS 13 with keyboard & mouse integration, it's great for those who are always on the go. Thank You Pulseway
You can use ITarian it's free works for Mac and Windows.
Not sure what's the hold up on this...
Is it possible to add: Microsoft Office Suites as well from 2013 to 2019 ?
IT GLUE is introducing Network Glue for folks interested:
I can't believe a year has passed now and we still can't perform this action. I've been using ConnectWise Control if you are just tired of waiting.
We also use the PSA for ticketing only. The interface does feel outdated and incomplete.
The other issue I am currently experiencing is the integration with ITGlue and Warranty Master what a nightmare!
Thank you for the info.
Pulseway RMM can pull a simple Asset Info under the Reports. However, entering this in the PSA manually is a nightmare. There is no option to change the Brand name or Manufacturer.
I've tied the PSA with Warranty Master thinking this will work it made it worst.
I agree every time we onboard a new client or install a new agent it defaults to your our own company. I usually go into the Hardware Assets, click on Location then edit all Account each agent should be in. It's time-consuming.
I hope so too...
Thank you @Chris , we will start using the notifications option. I really appreciate your help on this.
No Love For Apple Users I Guess...Still Waiting...
Granting permission to clients to access the PSA portal is great. However, we've been noticing our clients are not using it as much as we would like them to keep track of tickets.
What are your thoughts on adding a "communication" button on each ticket for submitting at any time on-demand status to the client's email address or perhaps making the ticket visible as a public link? Not sure if this is already possible or we may have missed it. This would facilitate the client's experience when viewing their tickets.
Another idea would be to add under the Bulk Operation the option to select: From Templates
Hi @Chris end of Q3 2018. What is the status of a Remote Desktop Application for Apple Users? Fantastic work on the new Pulseway 6.0 BTW.
Another great feature to have would be the possibility to view a Network Topology Map.
This would be a great addition to Pulseway. It can be located in a tab under the client's group and part the reporting features. Something similar to vCenter Server Map.
What would be nice to have is the Bulk Operation functionality the ability to Add Time: Time Spent (hrs)
Being able to add let's say for example 0.50 hrs for a whole set of tickets at once, instead of going into each tickets and adding it could be time consuming.
in Feature Requests
Posted · Edited by ArrowNM
Can we get an option to white label Custom SSL Branding & The Client Interface Branding?
Fully Qualified Domain Name:
IT Glue, Unitrends, and many more are doing this.
Client Interface Branding:
Would like to see an option to change both Pulseway Agent Executable Installation & Pulseway Manager Application to reflect the MSP company name.