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ArrowNM

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Posts posted by ArrowNM

  1. Hey there, fellow Pulseway enthusiasts!

    Remember that post I made back in 2020 about how amazing it would be to have Dark Mode for us Pulseway RMM users? Well, four years have flown by, and here I am, still requesting it. Who knew I’d be better at tracking long-term goals than Pulseway’s UI updates?

    I mean, I‚Äôve seen my fair share of trends come and go‚ÄĒfidget spinners, TikTok dances, and even my attempt at mastering the ukulele‚ÄĒbut my dream for Dark Mode remains. It‚Äôs like I‚Äôve been holding onto this wish longer than the time it takes for Windows updates to install!

    So, here‚Äôs to hoping that 2024 is the year Pulseway finally brings the darkness to our screens. After all, some of us have been in the dark about Dark Mode for way too long. ūüĆí

    Cheers,
     

    darkmode.gif

  2. Can we get an option to white label Custom SSL Branding & The Client Interface Branding?

    Fully Qualified Domain Name:
    rmm.yourwebsite.com
    psa.yourwebsite.com
    IT Glue, Unitrends, and many more are doing this.

    Client Interface Branding:
    Would like to see an option to change both Pulseway Agent Executable Installation & Pulseway Manager Application to reflect the MSP company name.

     

    encom.png

  3. With more and more remote users, it would be nice to deploy Windows 10/11 to any remote pc. New desktops & laptops have pre-loaded bloatware. They are usually shipped directly to the end-user then an admin would get access to deploy the organization shares, emails, etc. With this solution, we can remote deploy a fresh golden image via a simple executable the end-user can perform after opening their brand new computer and passing the first-time setup. Would like to see this in Pulseway someday. We are currently using SmartDeploy.

  4. Perhaps this could help,

    This may prevent it from being pushed out in the future.

    Assuming Microsoft will release a permanent fix soon.

    Under Patch Management select Policies you can edit your policy under OS Rules by adding two new rules then move them to the top of your list.

    • If Name contains kb:5000802 then Don't Install
    • If Name contains kb:5000808 then Don't Install

     

    Please view the attached screenshot.

     

     

     

     

     

    kb5000802.PNG.3f0dee50e6618739f1023bce862f9cff.PNG

  5. Pulseway PSA Support,

    Our deployed agent's policies under User Session are set with User Support Request enabled:

    337354183_ScreenShot2019-11-25at2_49_17PM.png.825bd892b223d45eb189016120abab3b.png

    Is it possible to separate end-user tickets for users that are requesting support from the tray icon in the PSA Portal? 

    479965-pulseway-support-request-details.jpg.94ee8823936923ff3b4f08468fe3d38c.jpg

    We've been missing on a lot of new incoming support tickets sent from the tray icon due to the abundance of other tickets coming from the RMM.

    It would be nice to have some sort of filtering in the search area or a dedicated tab for this type of tickets only.

    Also looking forward to the PSA Mobile App.

    Thank You,

  6. @Marius Shout out to you and your team on a fantastic job introducing Remote Control for mobile. I've tested it out, it's very smooth, simple and responsive. Between the iPad Pro 12 inch or iPhone 11 Pro Max running iOS 13 with keyboard & mouse integration, it's great for those who are always on the go. Thank You Pulseway B)

  7. Gary,

    Thank you for the info. 

    Pulseway RMM can pull a simple Asset Info under the Reports. However, entering this in the PSA manually is a nightmare. There is no option to change the Brand name or Manufacturer.

    I've tied the PSA with Warranty Master thinking this will work it made it worst.

    I agree every time we onboard a new client or install a new agent it defaults to your our own company. I usually go into the Hardware Assets, click on Location then edit all Account each agent should be in. It's time-consuming.

    I hope so too...

     

  8. Are all Hardware Assets & Software Assets must be filled in manually in the PSA?

    For example, each workstation serial number, computer brand, last login, installed software and more.

    Currently, it's all blank. This can be very time consuming entering all entries from the RMM asset info.

    Screen Shot 2019-03-31 at 3.31.14 PM.png

  9. Granting permission to clients to access the PSA portal is great. However, we've been noticing our clients are not using it as much as we would like them to keep track of tickets.

    What are your thoughts on adding a "communication" button on each ticket for submitting at any time on-demand status to the client's email address or perhaps making the ticket visible as a public link? Not sure if this is already possible or we may have missed it. This would facilitate the client's experience when viewing their tickets.

     

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