[WebRoot Security Awareness Training]

The product is aimed at all people across the business to give them an understanding of how to keep themselves, other people, the data and systems they have access to safe at all times. It’s easy to manage and allows you to simply set up campaigns and auto schedule the delivery dates reducing the amount of time you need to spend managing it.

To ensure success, training must be ongoing throughout an employee’s tenure with the company.

“93% of breaches are initiated by phishing, and 22% of employees have clicked at least one phishing link in the last year”

 

Webroot have found the below changes in user behavior after repeat campaigns.

1. Companies that ran between 1-5 campaigns saw a phishing click through rate of 33%.

2. Companies that ran 6-10 campaigns dropped the rate to 28%.

3. Companies that ran 11 or more campaigns reduced the rate to 13%.

[Option to set automation tasks to run next time the agent is online]

We'll add this feature in a future release.

[Automation script visibility]

Hi Martin & Simon,

We will be adding the ability to share tasks and scripts in a future release.

Best,

Marius

[Malwarebytes Integration]

Thank you for the suggestion! We plan to integrate with Malwarebytes next year.

[Kaspersky AV / GDPR]

Hi Paul,

We have recently introduced Webroot alongside Kaspersky as a supported Pulseway Antivirus engine.  We'll add more in the future and also will continue to support Kaspersky.

[IT Glue Integration?]

https://kb.itglue.com/hc/en-us/articles/115002385732-Integrating-with-Pulseway-RMM

Here's the integration guide.

[Possible Bug - Annual Renewals]

You are welcome Martin, glad I could help.

[Possible Bug - Annual Renewals]

Hi Martin,

An update on this: It's not a bug, this is how the yearly works. If you want to bill starting the Contract Start Date and not the Financial Fiscal Years, you will have to use Billing Period = Contract Length.

Hope this helps!

Marius

[Possible Bug - Annual Renewals]

Hi Martin,

We are investigating this and we'll provide an update.

Marius

[Auto Response on Support Requests.]

Thank you for the suggestion, we will implement this soon.

[FEATURE REQUEST : Archive Notifications]

This is already supported for Enterprise.

[FEATURE REQUEST : Use (Automation Script) on just one system]

Hi Jeremy,

Running individual scripts for just one system will be added in the next release, scheduled in two weeks time.  You will be able to browse the available scripts from the system details page and run any script on that system.

Regards,

Marius

[Windows 7 Pro Updates]

The only way I could think of is to browse the System or Application Event log for such an event.

Regards,

Marius

[Wake up command no longer working]

Hi,

What's the OS on that system?

Marius

[Interrupted installer]

Hi Jaapyse,

Could you please contact our support by email? We will connect to investigate further.

Regards,

Marius

[Windows 7 Pro Updates]

Hi Daragh,

You can check the Windows Application Log - all commands issued from a Pulseway mobile app or WebApp are logged there. 

On the Enterprise server there's also Pulseway Audit Log that stores the command history.

You will be able to see if an "Install Windows Update" command was sent to the computer.

Hope this helps.

Marius

[authentication management]

Hi David,

We have no plans to build this into Pulseway in the near future.

Regards,

Marius

[List Asset Info even when agent is offline]

Hi Grunta,

Thank you for the feedback.

We plan to store the Asset info so it can be queried / reported even when the system is offline. We will be releasing soon an Advanced Reporting module and this feature will be added along with the release.

Marius

[New Server Module WSUS]

Hi Andreas,

It will work as soon as the updates propagates. This can take up to 48 hours.

Marius

[New Server Module WSUS]

Hi Andreas,

Do you have an Enterprise Server? If so, the server update will start to be rolled out today.

Regards,

Marius

[Too many concurrent connections]

Hi Simon,

Our distributor will get in touch with you shortly on this, your license includes 1 RD session.

Regards,

Marius

[Too many concurrent connections]

Hi Simon,

Looks like this is a licensing limitation, we are checking with your distributor and we'll update you shortly.

Regards,

Marius

[Exception trying to validate account]

An update on this: The server update is rolling out now.

[Exception trying to validate account]

This is an issue that affects only the Manager and we are planning to release a server update today that will resolve it.

The agent is unaffected - you can start the Pulseway service once you entered the right credentials and it will still work.

[iOS Custom Notification Sounds]

Hi Ben,

For now you can only use the system default sound or the custom ones provided. 

We'll try to add more custom sounds in the future, especially ones that will wake up anyone in the middle of the night  If you have any suggestions, let us know.

Thanks,

Marius