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Hi Everyone Update on Pulseway PSA. We experienced an outage yesterday that impacted our PSA customers, our dev team has investigated the issue and it was due to the infrastructure failure. There was a problem with the AWS host running our instance, and we have had to restore from and AMI backup. We now have fixed the issue and we are fully back up and running. We are sincerely sorry for the inconvenience caused and if anyone needs anything else please let me know. Stefan

Hi Everyone Update on Pulseway PSA. We experienced an outage yesterday that impacted our PSA customers, our dev team has investigated the issue and it was due to the infrastructure failure. There was a problem with the AWS host running our instance, and we have had to restore from and AMI backup. We now have fixed the issue and we are fully back up and running. We are sincerely sorry for the inconvenience caused and if anyone needs anything else please let me know. Stefan

PROBLEM In Pulseway, there is a place for tickets with PSA integration. This is clunky, and frankly cumbersome to use. In order to have any sort of mobile ticketing experience, I must download the Fusion app, and use it. Once in it, the interface is not user-friendly, in that I have to search around just to make a simple note on a ticket. That app logs me out after only minutes of inactivity. Compare that to "Fresh Desk" where I'm logged in all the time, and the interface is very friendly. In fact as a former user of that platform, I completed and notated tickets predominately on that mobile app than I did on a computer, because of the "on the go" type environment that comes with being an MSP. SOLUTION Pulseway should develop a mobile ticketing app that is a complete departure away from the current PSA integration. The app should make making notes easy, as well as attaching items, such as pictures or other documents. The necessity for this is due to the "on the go" nature of technicians at MSPs and or System Administrators. By creating a user-friendly, clean interface mobile app, this will promote faster ticket notation, and quick access "on the go" to tickets submitted by customers. Being able to respond faster will generate higher rates of customer satisfaction. Please upvote.

Pulseway needs a website that shows service status on all their products and offerings. Pulseway RMM PSA Backup...etc. Currently this doesn't exist. When there are outages, we are having to run to forums, Reddit, etc. That information should be made public and centralized. Other providers have that, and it likely would cut down on volume of tickets saying, "Hey your service is down." Thanks!

I would highly recommend like others have in the past, you all need a "Pulseway Service Status" page. Other organizations have them and given the nature of how critical ticketing is to MSPs, there is no excuse to not have this available. This is all we are getting now.

Hey @Trent Cox, We are currently running into some issues with Pulseway PSA which has led to a platform outage. Our teams are aware of this and are currently working on restoration of the service. As of yet we do not have a set ETA for when Pulseway PSA will be restored but the second we do we will update this thread. Apologies for any inconvenience caused. Stefan

Pulseway seems to be down currently? Any ETA on when it will be back up?

Hi, I am trying to install Pulseway on a Windows 2012 Server and I am getting the error above. There was a previous install which doesn't seem to have uninstalled properly. I'd appreciate some help on this... I have stopped all running Pulseway services - that I can identify but no luck. A second request: is there an uninstaller program available to completely remove a previous version of Pulseway?

It does, thank you. It's a bummer though, but I understand why.

It seems like it's time to start looking at alternatives. I cannot recommend Pulseway in good conscience anymore. We've been unable to get an answer on here or from our account manager within the last 24 hours, on a clearly very critical issue. An issue which appears to affect many clients, not just ourselves. Instead of focusing so much on new features and automation, why not make sure your core features are working properly first.

Hi @Rocket39 Thanks a mill for reaching out. At the moment there is no plan to update the minimum requirement for endpoints to be less than 20 and in regards to why we removed the free plan, the primary reason for removing it was to ensure that we can continue to offer a high-quality, sustainable service to our users as well as streamlining the process' and resources. As our platform grows and evolves, the demands on our resources have increased significantly. By retiring the free plan to net new users, we were able to focus on making sure that our key product (Pulseway Team legacy plan) is continuously being invested in and supported up to the standard that we want to uphold. I hope this answers your questions and if you need anything else please ask away. Thanks, Stefan

I was wondering if there was a way to put together a script/workflow that would log a user out of a Windows remote desktop environment after a certain amount of inactivity Been looking around, but can't seem to find any examples - which a bit of a surprise to be honest.... Thanks!

Hi @StefanMcl_Pulseway Have there been any updates on the issue? We're seeing this problem in our organization as well. Most, if not all 3rd party applications are not being patched by Pulseway. This is a pretty serious issue, as many of these applications have unpatched vulnerabilities. We've just reached out to our account manager as well.

Hi @StefanMcl_Pulseway, I was lucky enough to have gotten a free account back when they were available, however, I'm looking to be able to manage a few more devices than the 2 that come with the plan. Is it on the roadmap to have a plan that doesn't start at 20 devices? I'm only looking to do 5 or so total (family and the like). The 2 that come with the free plan aren't quite enough but 20 minimum for home use is quite a lot as I want this to stay on the more affordable side. Also, out of curiosity, are you able to shed some light on why the free plan was removed? Thanks!

Hi @StefanMcl_Pulseway, thanks for your response. I agree that it seems like a bug, however, I'm not convinced that it's necessarily the installer that isn't working right seeing as the older ISO that we've used for months also didn't fix it. I'll still get you my email, though. Thanks for that.

On drive C it worked however I wanted to install it on secondary SSD...

Hey @DaveBoxG Thanks for reaching out, I think the reason this isn't installing is because the directory you are selecting is not the local drive defaulting to s. Could you try selecting c instead and report back? Thanks a mill, Stefan

Hello everyone, We would like to inform that on Saturday, April 20, between 12:00 am - 4:00 am ET, we will be conducting scheduled maintenance to upgrade our servers. During this period, you may experience some minimal downtime as our servers will be upgrading. Thank you for your understanding and cooperation. Pulseway Team

We've been facing this issue since the rollout of 9.5, and it has brought our onboarding processes to a comparative standstill. After being promised a quick follow-up, we were told by support in February we have no choice but to wait until May for a solution to be included in 9.6. If/when you do reach out to support I hope you have better luck than we did!

Hi everyone, I have formatted and reinstalled windows on this computer and now am trying to install Pulseway on it again. During install it gives me this error: I have checked this file and it has all permissions and even added everyone with full control to it and still cannot write it? Any ideas? I cannot install it ... I can delete the file and click try again and same happens./..

It would be handy if there was an official Unraid client for Pulseway. Preferably one that installs as a plugin and can be managed from the Unraid UI.

pulseway[761385]: Signal handled: 11 kernel: pulsewayd[761509]: segfault at 30007 ip 00007f1bf8d55704 sp 00007f1beb7fdc38 error 4 in libc-2.31.so[7f1bf8c09000+159000] kernel: Code: 17 c5 fb 93 c2 83 e8 ff 75 0c c3 66 66 2e 0f 1f 84 00 00 00 00 00 f3 0f bc c8 0f b6 04 0f 0f b6 14 0e 29 d0 c3 90 0> systemd[1]: pulseway.service: Main process exited, code=killed, status=11/SEGV colo-vm1 systemd[1]: pulseway.service: Failed with result 'signal'. This keeps happening on one of my Debian bullseye boxes. I have other boxes where this is not happening at all and the client is fine. So I'm not sure why this particular box has this issue. My XML config for this box is stock.

Hey @Monotype6932 Thanks a mill for reaching out! I'm sorry to hear that you are facing issues with he custom iso installer, seeing as it ran fine up until recently this leads me to believe that it may be a possible bug/glitch. To get to the bottom of this I would love to raise a ticket in your name so if you could DM me your Pulseway email I will raise a ticket to support and we can figure out what's happening. Thank Stefan

Hello all, We are having an issue when we add new systems to Pulseway using the custom iso installer in that it doesn't seem to acknowledge that the system is newly added. Because of this PW doesn't run the workflow designed to run at install and it's creating quite a hassle for us seeing as we set up about 100 computers a year. It worked without any issues up until recently. We'd run the iso, PW would see the newly added system, and the workflow would be triggered. Now, we run the iso, the system is still added to PW, but nothing happens. There is no notification that the system has been added nor is the workflow triggered. If I then manually run the same install task, everything works fine. The only thing I can think of is the 9.5 release happened around the same time but even using the same 9.3 installer we've been using for months doesn't work. I've spent WAY too much time looking for the cause but I can't figure it out. Any help would be much appreciated!

Hello Christian, We are facing the same problem here! Do you already have a solution for this issue! Greetings, Edwin