Hi!

I am trying to figure out how to create a contract in Pulseway for a service that offers a limited number of tickets to the client.

For example, Service B has a limit of 30 tickets in a yearly contract. If they exceed the number of tickets used, they will be charged for every additional ticket they file. Additionally, I need to track the number of tickets the client has used under the contract.

Is there a way or an alternate solution for this in Pulseway?

Also, I am trying to understand the type of contract in Pulseway, I tried to research the use of every type of contract, but somehow I am not understanding the manual in pulseway.

Hey @Kia_24 - Thanks for reaching out! We do not have contracts based on the number of tickets.

As an alternative you could have a fixed price contract. For example, pay $5000 for a month, and then in the description of the contract you can mention on the guidelines that the $5000 will cover 30 tickets and that if there's more tickets then the client will have to pay extra. Also, you could mention what type of activities will be included or handled as Application related tickets , H/W related roles etc. But, it all depends on your negotiation and relationship with your client.

Let me know if you need anything else😊