Michael Sexton Posted October 12, 2021 Share Posted October 12, 2021 Hello all I am getting an error message trying to remote control into some assets. Not all, just some. Any troubleshooting tip? "Could not find the requested active session" Thank all Link to comment Share on other sites More sharing options...
haylebop Posted November 2, 2021 Share Posted November 2, 2021 I would make sure that all agents and pulseway remote control is fully updated, and try to find a common thread between them. Are these on a specific network, machines fully up to date with windows updates, etc? If it was all having issues, I would think its a configuration or Pulseway error, but since only some are acting up it seems to be either something with those endpoints or with the network they are using. Following thread so let me know any further info, maybe i can help. Jamie Taylor 1 Link to comment Share on other sites More sharing options...
Jamie Taylor Posted November 8, 2021 Share Posted November 8, 2021 Hey Michael, I have raised a ticket for your issue. Our support team will contact you shortly. Link to comment Share on other sites More sharing options...
omega1 Posted February 1, 2022 Share Posted February 1, 2022 I having the same issue Link to comment Share on other sites More sharing options...
Jamie Taylor Posted February 1, 2022 Share Posted February 1, 2022 @omega1 Please raise a ticket regarding this to our Support Team at support@pulseway.com, they should be able to assist you on this. Link to comment Share on other sites More sharing options...
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