Can not login I get error 295 on IOS and the username and password are correct.

Hi there,

I've sent you a PM to discuss your login problem further.

-Paul

On 6/30/2020 at 3:30 AM, superJK92 said:

Can not login I get error 295 on IOS and the username and password are correct.

I’m getting the same issues.

Please tick the checkbox saying, "I don't have an Instance Name" while logging in. Once you do that, this should work.

On 8/24/2021 at 7:49 AM, Jamie Taylor said:

Please tick the checkbox saying, "I don't have an Instance Name" while logging in. Once you do that, this should work.

Having the same issue. It does not promt for a username then give an error in response. This is a cirtical app for me and it seems this may have been an issue for a while. I can't contact the team without having a buisness account so please help. This is happening on my IPhone and IPad.

Edited December 26, 2024Dec 26 by CatusKing

Hey @CatusKing - Thanks for reaching out. I've raised a ticket on your behalf and someone from out team will contact you shortly😊

On 12/25/2024 at 9:02 PM, CatusKing said:

Having the same issue. It does not promt for a username then give an error in response. This is a cirtical app for me and it seems this may have been an issue for a while. I can't contact the team without having a buisness account so please help. This is happening on my IPhone and IPad.

Same issue any answer how to fix

Hey @rladelman771 - Just sent you a message😊

Hi - im having the same issue and would love some help and pointers on how to resolve this.

 

Thanks!

Hey @jamieyn74 - Can you DM the email you use for your Pulseway account? I'll take a look at this for you😊

I'm also having the same problem. I can't login with the iPhone app because I do not have an instance name.

Why don't you post the solution publicly and instead you DM people? 

Hey @jeff8567 - Thanks for reaching out. Because you don't have an instance name, support has to assist you directly. You can email support directly if you would like to at support@pulseway.com 😊