Jump to content

Assistance required with remote access


LouwrensE
 Share

Recommended Posts

Good day,

Firstly I want to state that I am not familiar with this application and that this is the first time that I've worked with it so please go easy on me.

So I need to setup Remote Access for one of our vendors. I created the account for him but when he tries to log in remotely it gives him an "unable to access remote server" error.

Could someone point me in the right direction?

With thanks

Link to comment
Share on other sites

  • Staff

Hi @LouwrensE,

Is it possible that these connections are blocked by the firewall?

The Pulseway agent is using the following IP Addresses and HTTPS port 443 for the Pulseway RD:

69.65.40.236

69.65.43.163

69.65.48.240

13.237.174.172

 99.81.62.236

3.93.221.213

54.176.91.130

 

Link to comment
Share on other sites

  • Staff

I believe that access rights are configured on the external firewall (Sophos). It would be strange if it is configured on the Windows firewall on each machine separately. However I would not say that it is impossible.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...