Two Way sync.

[AGrolleman]

Requesting a Two-Way sync between Autotask's PSA and Pulseway. (And possible more ticketing / PSA systems). I would like to see when a ticket gets resolved that the Pulseway resolves / deletes the notification.

I tried to get something going with the API, only the Ticket ID is not being sent over to Autotask. This could be a quick workaround.

 

P.S. Why is under every ticket the text: "Sent from Pulseway (www.pulseway.com)." being added? I already paid for the product .

[Paul]

Hi there,

We're in the process of moving the Autotask integration from the agents to the server side so you will be able to centrally configure the integration and to automatically close Pulseway RMM alerts when the Autotask tickets are resolved. Can I say it's going to be super awesome ?

-Paul

[AGrolleman]

Hi Paul,

Thanks for the quick reply! Is there any time frame planned for the release of this feature?

[Paul]

This is scheduled to be out in early Q1 2019.

-Paul

[GTDFW]

Will the new integration pass hardware (device inventory) to Autotask? Or only ticket information.

[GTDFW]

What information will be passed to Autotask?

[AGrolleman]

Hello Paul,

Is there any update to this request? the first quarter is almost over.

[GTDFW]

Server Side, Autotask Integration release date?

[AGrolleman]

We have arrived in the 4th quarter of 2019. Is there any update on how this will function, or when this is scheduled for release?

[AGrolleman]

Hello Paul,

On the roadmap we can see that this is currently "in design". Is there already a bit of information you can share, for example what PSA partners are being considered?

[AGrolleman]

Hello Paul,

 

Any update regarding this? I can still see that this is on the roadmap, but the initial idea was to implement this early Q1 2019. I think you missed that line a little bit. 

 

Kind regards,

Alex