John Taylor Posted February 16, 2018 Share Posted February 16, 2018 Hi, We've noticed that being able to add a screenshot to a ticket note via the "Paste as HTML" option is really hit and miss (more miss!). Their doesn't appear to be any rhyme nor reason to when it will work and when it won't. We're running PSA in Chrome mostly, but have observed the same problem in Mozilla. Is anyone else seeing similar problems? Link to comment Share on other sites More sharing options...
Staff Chris Posted February 20, 2018 Staff Share Posted February 20, 2018 Hi John, Am I understanding you correctly, that you can not past the image into the Details section, when you are adding the note? Or you are talking about the notes for the time entries? Link to comment Share on other sites More sharing options...
John Taylor Posted February 20, 2018 Author Share Posted February 20, 2018 Yes, when adding the note. Sometimes it works - most of the time it does not. Link to comment Share on other sites More sharing options...
Staff Chris Posted February 23, 2018 Staff Share Posted February 23, 2018 Hi John, This issue has been fixed. Please try now. Link to comment Share on other sites More sharing options...
John Taylor Posted February 23, 2018 Author Share Posted February 23, 2018 Hi Chris, It is partially working now. You can paste directly into the editor window. "Past as HTML" still does not work, but admittedly, I'm not sure what the difference is. However, the changes broke another part of the editor. It appears I have two tickets open on editor issues. Since this one is specific to the screenshots, I'll post the new information in the other, more general issue. Link to comment Share on other sites More sharing options...
Staff Chris Posted March 5, 2018 Staff Share Posted March 5, 2018 Hi John, We are planning to update the text editor for the Pulseway PSA in version 4.0.11. Link to comment Share on other sites More sharing options...
Administrators Paul Posted April 5, 2018 Administrators Share Posted April 5, 2018 An update on this, we're planning to release the 4.0.11 update tomorrow. -Paul Martin_T 1 Link to comment Share on other sites More sharing options...
Gary Haberl Posted April 10, 2018 Share Posted April 10, 2018 Hi Paul, Does this mean we should have 4.0.11 of the PSA now? Looks like we are still on 4.0.10. Link to comment Share on other sites More sharing options...
Martin_T Posted April 13, 2018 Share Posted April 13, 2018 On 10/04/2018 at 3:50 PM, Gary Haberl said: Hi Paul, Does this mean we should have 4.0.11 of the PSA now? Looks like we are still on 4.0.10. Yeah, I've still not got the system notification of the update. Link to comment Share on other sites More sharing options...
Staff Chris Posted April 13, 2018 Staff Share Posted April 13, 2018 Hi Martin, The release of the Pulseway PSA version 4.0.11 was delayed. Thank you for your patience. Martin_T 1 Link to comment Share on other sites More sharing options...
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