Martin_T Posted September 13, 2017 Posted September 13, 2017 Hi Guys, Hopefully this will be a quick one. We used to be able to delete tickets from the PSA and it would remove the corresponding notification in the RMM, this has now stopped working for us, is it a quick fix that we can do ourselves? Cheers,
Staff Chris Posted September 26, 2017 Staff Posted September 26, 2017 Hi Martin, Thanks for reporting this. It looks like this functionality is broken.
Administrators Paul Posted October 5, 2017 Administrators Posted October 5, 2017 @Martin_T This issue was resolved and will be included in the 4.0.8 release coming up this weekend. -Paul
Martin_T Posted October 6, 2017 Author Posted October 6, 2017 @Paul & @Chris Nice work guys That'll certainly help keep on top of those bothersome ones
Martin_T Posted January 12, 2018 Author Posted January 12, 2018 Hi Guys, Since the latest update this has stopped working again. Many thanks, Martin
Staff Chris Posted January 12, 2018 Staff Posted January 12, 2018 Hi Martin, Please check it again. I have tested this on our demo environment and it is working. Is it possible that you have disabled the option, that the notification is deleted from associated accounts, when the notification is deleted from the system? Please check this from the Server Admin -> User accounts -> select the required account -> Details
Martin_T Posted January 12, 2018 Author Posted January 12, 2018 58 minutes ago, Chris said: Hi Martin, Please check it again. I have tested this on our demo environment and it is working. Is it possible that you have disabled the option, that the notification is deleted from associated accounts, when the notification is deleted from the system? Please check this from the Server Admin -> User accounts -> select the required account -> Details Hi Chris, Tested again and still not removing the tickets from RMM, i've gone through all the accounts and the option above is still enabled for all accounts. Many thanks, Martin
Matt Posted January 12, 2018 Posted January 12, 2018 On my account, it will work if I do the tickets individually, but if I attempt to use the batch option, it does not delete the notification from Pulseway. This morning is the first time I had any issue.
Martin_T Posted January 15, 2018 Author Posted January 15, 2018 On 1/12/2018 at 5:42 PM, Matt said: On my account, it will work if I do the tickets individually, but if I attempt to use the batch option, it does not delete the notification from Pulseway. This morning is the first time I had any issue. I've tested this as well, getting the same results. It will delete individual ones no problem but batch deletion doesn't.
Staff Chris Posted January 15, 2018 Staff Posted January 15, 2018 Hi Martin, Please send us an email on support@pulseway.com with the credentials for the Pulseway PSA user account and one RMM account, so our developers can troubleshoot this issue.
Martin_T Posted January 15, 2018 Author Posted January 15, 2018 34 minutes ago, Chris said: Hi Martin, Please send us an email on support@pulseway.com with the credentials for the Pulseway PSA user account and one RMM account, so our developers can troubleshoot this issue. No problemo, should be with you shortly.
Martin_T Posted March 14, 2018 Author Posted March 14, 2018 Hi guys, This one is still playing up. Has there been any news on a fix? Cheers, Martin
Matt Posted March 14, 2018 Posted March 14, 2018 I have not noticed this issue anymore since I was vigilant in making sure I clicked the "Acknowledge" button on the final page. If I click this button, everything seems to work. If I don't, the ticket may not be cleared. I think it has more to do with the "Enqueued" process not completing because I leave the page too soon. Patience is a virtue. . .
Martin_T Posted March 15, 2018 Author Posted March 15, 2018 Sadly, waiting about doesn't seem to have any bearing on it, however, whilst we're on the subject of the multiple page acknowledgement system though, I really don't think that as I.T. Professionals we need to have multiple confirmation steps and buttons to delete tickets...
Martin_T Posted March 16, 2018 Author Posted March 16, 2018 On 15/03/2018 at 9:40 AM, Martin_T said: Sadly, waiting about doesn't seem to have any bearing on it, however, whilst we're on the subject of the multiple page acknowledgement system though, I really don't think that as I.T. Professionals we need to have multiple confirmation steps and buttons to delete tickets... We got an update this morning and it appears to have sorted it. Thanks guys! 16/03/2018 08:23Source Module: System Subject: System Upgrade. System Upgraded to 4.0.10 Paul 1
Staff Chris Posted August 26, 2019 Staff Posted August 26, 2019 Hi @Matt, There was some issues with the bulk delete for tickets and merged tickets, that if we delete multiple tickets in one go, then only one ticket was deleted or none. This will be fixed into the next release for the Pulseway PSA version 4.0.25.
Matt Posted August 28, 2019 Posted August 28, 2019 Thanks for getting right on it. I am looking forward to the release.
Matt Posted October 1, 2019 Posted October 1, 2019 It appears Pulseway PSA was updated to version 4.0.25, but the problem persists.
Staff Chris Posted October 11, 2019 Staff Posted October 11, 2019 Hi @Matt, I'm sorry for the delays. The fix for this issue will be included into the next version for the Pulseway PSA 4.0.26.
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