[URGENT: Service Disruption Notification]

Hi Darien,

Yes. That would be the cause of the database server finally starting up. Apologies for the inconvenience. Databases are still starting, will post another update when all services are completely back up.

Update: 7:10PM: All services are now fully operational.

-Paul

[Is pulseway down or is it just me?]

We're providing updates in this thread:

-Paul

[URGENT: Service Disruption Notification]

Yes Josh, apologies again. The root cause of the issue is impacted disk I/O where the SAN has experienced multiple disk failures at the same time greatly reducing I/O capacity. We'll announce tomorrow a maintenance window for the window where we will transition to a SSD-backed SAN which will greatly increase the performance of our cluster.

Update: 5:14PM - We're down again. We've decided to switch to the new storage now.

Update: 5:50PM - We're 20% done with the move to the new storage, we anticipate another 2 hours before we can restore service.

Update: 6:24PM - 69% done with the move.

Update: 6:58PM - Move completed successfully, databases are starting up.

-Paul

[URGENT: Service Disruption Notification]

Hey everyone,

Apologies for the post-Halloween scare. We've worked with the hosting provider and have restored the service. We will be announcing later this week a maintenance window when we will be switching to a more modern storage solution.

-Paul

[Pushing New Endpoint Policies]

The Pulseway Manager app will not show settings overridden by the endpoint policy but they settings do take effect in the monitoring service. Sorry for the confusion caused.

-Paul

[Not working after upgrade to Win11Pro]

Excellent, glad to hear you've managed to get it installed.

-Paul

[Not working after upgrade to Win11Pro]

It looks like the Pulseway agent isn't even installed. That's odd. Your best bet would be to copy the Pulseway folder from another computer and then manually register the service.

Alternatively try using a tool such as CCleaner to remove the Pulseway app registration from the registry.

-Paul

[Not working after upgrade to Win11Pro]

Hi there,

Try running the following command as an administrator and then restart the Pulseway Manager app:

C:\Windows\Microsoft.NET\Framework64\v4.0.30319\InstallUtil.exe "C:\Program Files\Pulseway\PCMonitorSrv.exe"

-Paul

[Pro to Teams help]

Hi there,

You'd keep the double quotes in the script.

-Paul

[Trouble configuring endpoint policy Autotask integration]

Hi there,

If you have configured the Autotask integration from the Integrations page in the WebApp, you do not need to configure it again within endpoint policies. You get to pick which RMM Organizations, Sites and Agent Groups will forward notifications into tickets from the integration page.

-Paul

[Clearing archived notifications - How?]

Hey @TimStark,

Please PM me the details and I'll work with you on getting it done. We do not provide any way of removing archived notifications within the product but we can organize an once-off exception for you to permanently delete the data but we'll need to go through a couple of steps, including identity verification.

-Paul

[Trying to install Pulseway, getting invalid MSI?]

Can you try to run it within a command prompt running as an administrator using this command? This will also generate an installation log file, please send us the log file in the event that the installation still errors out. Replace the Pulseway_x64.msi with the file name of the MSI.

msiexec /i Pulseway_x64.msi /l*v install.log

-Paul

[Your Account is Over Quota Error]

Hi there,

Can you look under the Account -> Manage Systems (there you should see all 3 systems and also have the ability of removing one of them).

-Paul

[issue running cmdlet]

Hi Evan,

winget is an msix (Windows Store Component, source) that must run in a per-user sandbox which is not available when running from the machine account (SYSTEM). You could force it to run against the logged in user (if any) through psexec but you'd need to distribute it somehow.

-Paul

[Time stamps on reports]

Hi @nateb,

We collect sample every minute but report only min, max and avg values for the day.

-Paul

[Migrating to new DNS name]

The recommended way is to get a new Pulseway server installation with the new domain and move endpoints using a script as documented here:

-Paul

[Enable monitoring of active network adapter]

1 hour ago, Rasmus Tved said:

I have created this small script to enable monitoring of the active network adapter on a given machine. Hope this can be of some help for others in the forum. 

$activeadapter = Get-NetAdapter | Where-Object {$_.status -EQ "UP" -and $_.HardwareInterface -and $_.Name -notlike "*npcap*"} | select DeviceID
$DeviceID = $activeadapter.DeviceID

Set-ItemProperty "HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\NetworkInterfaces\" -Name count -Value 1
Set-ItemProperty "HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\NetworkInterfaces\" -Name service0 -Value "$DeviceID"

 

I have recently built a similar script but mine doesn't ignore NPCAP, feel free to issue a pull request to change it: https://github.com/paulcsiki/pulseway-scripts/blob/main/enroll-network-interfaces/enroll-network-interfaces.ps1

-Paul

[Unable to setup VMware module]

Hi Mickey,

To eliminate everything try with an administrator vSphere account and make sure that the port 443 is accessible. You should be able to connect the VMware server module to an ESXi server or a vCenter server.

-Paul

[Default Notification Priority]

Hi there,

At this moment it's not possible to override the default notification priority from the user support request.

-Paul

[Rename-Computer]

Hi @AMC,

Based on the documentation, the DomainCredential parameter says:

Quote

If you type a user name, this cmdlet prompts you for a password.

We run PowerShell in a non-interactive mode, this prevents inputs from being triggered. You can provide a PSCredential object instead of the username and that should do the trick.

$password = "ThisIsAPlaintextPassword" | ConvertTo-SecureString -asPlainText -Force
$username = "contoso\Administrator"
[PSCredential] $credential = New-Object System.Management.Automation.PSCredential($username, $password)
Rename-Computer -NewName "NewComputerName" -DomainCredential $credential -Restart

-Paul

[Edit config file and import problem]

On 3/16/2022 at 12:21 PM, Hejxml said:

It works now! Thank you! Just what I needed.

Have a great day Paul!

Quick followup question: Any way to copy the notification settings associated with a host in the same manner?

Well yes, you can just export the configuration settings of an agent, just look for the "Export Settings" textual link at the bottom of the Pulseway Manager app.

-Paul

[Edit config file and import problem]

Oh, I see what is the problem now. It is skipped because it contains the same identifier as the previous host. Try changing the identifier field slightly and see that it will import now. Use only hexadecimal characters (0-9a-f).

Let me know how it goes.

-Paul

[Edit config file and import problem]

I was able to successfully import the Host 11 configuration on my PC:

-Paul

[Edit config file and import problem]

Hi there,

Can you PM me the original XML and then the changed one? It should work.

-Paul

[pulseway - how users can create a help ticket]

The form should be resizable. Do you use a screen DPI other than 100%?

-Paul