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Paul

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Posts posted by Paul

  1. Hi @flydev,

    Apologies for that. Our hosting provider GigeNET had a scheduled network maintenance which was expected to upgrade the network infrastructure and it has caused continuous interruptions for the storage network used by the database clusters which eventually has caused the database connection to be interrupted. Our team has identified the issue and resolved it. All services are now operational. We apologize for the inconvenience caused.

    -Paul

  2. Hi Nathan,

    Apologies for that. Our hosting provider GigeNET had a scheduled network maintenance which was expected to upgrade the network infrastructure and it has caused continuous interruptions for the storage network used by the database clusters which eventually has caused the database connection to be interrupted. Our team has identified the issue and resolved it. All services are now operational. We apologize for the inconvenience caused.

    -Paul

  3. Preconfigured MSIs are, well, preconfigured with a set of agent-specific credentials and the URL of the server where it needs to connect to. The best part of these MSIs is that they will also be automatically placed in the Organization, Site and Agent Group of your choice so as soon as new systems register, endpoint, antivirus and patch management policies kick in.

    -Paul

  4. 12 minutes ago, pim said:

    Hi Paul,

     

    Thanks for your quick response! I first used the username/password authorization but got a 401 error  which states in the documentation as " Unauthorized"  afther that I tried with API-Key as username but got a 403 error. 

    Still as of this moment it is not working :-( 

    What am I doing wrong?

    Can you please send me the API request with * instead of your actual password as a PM?

    -Paul

  5. Hey @Tim Hall,

    The error indicates a problem with the server. On the server side, open the Pulseway Admin (if there are any errors upon starting please post a screenshot here) and then go to the Server Settings and enable logging. Try to register the system again and after the error message shows up send us the server logs from the c:\logs folder (archive the folder as there will be more than one file) to the email address: support@pulseway.com.

    -Paul

    .

    Hi Jason,

    That's probably the root Company Name. You use it when you login to psa.pulseway.com.

    -Paul

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