Paul
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Posts posted by Paul
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3 minutes ago, ltintnteam said:
Do you have a disaster recovery plan? If you have offsite backups, it should be trivial to spin them up on a different host (assuming you have an emergency backup host, right?) and redirect DNS.
We do have a DR plan, the problem with it is that the DNS TTL is set to 24 hours. We're still evaluating our options.
-Paul
Update: The storage gateway is now online and our database cluster is starting up.
-Paul
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Some more context for this situation:
The hosting provider has rebuilt their storage gateway and they are having stability issues with it. Right now they are working on restoring it.
-Paul
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Locking this thread, please use this thread instead as it has more context:
-Paul
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We're in contact with the hosting provider, the initial estimate is that it should be less than half an hour left.
Sorry for the inconvenience caused, it seems that something didn't go as planned with their maintenance.
-Paul
Just now, ahilliker@ie-corp.com said:So who do I speak to about getting a credit on my account for waking all my Techs and throwing us all into a panic, having us drive to sites?
Please reach out to your account manager for all billing questions.
-Paul
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The service is now restored. We apologize for the inconvenience caused.
-Paul
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Hi Dan,
For the past hour we've been working on resolving a storage issue with our hosting provider, please check out this announcement post over here:
We will post updates as we have them. We appreciate your understanding.
-Paul
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Hi Alec,
Apologies for that. We've installed an update to the EAP server and that went wrong. Everything should go right now.
-Paul
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Hi Tyler,
Thank you for the report. We've managed to identify the issue and we're working on a fix as we speak.
-Paul
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On 1/3/2023 at 2:23 PM, Nick S said:
@Mark G38 I do not have that same PW screen for BitDefender. Maybe @Jamie Taylor or @Paul could help? It is quite frustrating that BitDefender is not available to customize the policies within the PW console, but I realize some of that is outside of PW scope.
Please advise, and thank you!
You should see the same screen in Pulseway for Bitdefender, can you attach a screenshot of what you see?
-Paul
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Hey @DJB,
Try running the commands in this KB article and let me know if that did the trick: https://intercom.help/pulseway/en/articles/964192-error-1001-the-specified-service-already-exists
-Paul
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Hi Darien,
Yes. That would be the cause of the database server finally starting up. Apologies for the inconvenience. Databases are still starting, will post another update when all services are completely back up.
Update: 7:10PM: All services are now fully operational.
-Paul
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We're providing updates in this thread:
-Paul
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Yes Josh, apologies again. The root cause of the issue is impacted disk I/O where the SAN has experienced multiple disk failures at the same time greatly reducing I/O capacity. We'll announce tomorrow a maintenance window for the window where we will transition to a SSD-backed SAN which will greatly increase the performance of our cluster.
Update: 5:14PM - We're down again. We've decided to switch to the new storage now.
Update: 5:50PM - We're 20% done with the move to the new storage, we anticipate another 2 hours before we can restore service.
Update: 6:24PM - 69% done with the move.
Update: 6:58PM - Move completed successfully, databases are starting up.
-Paul
- Alec Hackbarth and Josh Zets
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Hey everyone,
Apologies for the post-Halloween scare. We've worked with the hosting provider and have restored the service. We will be announcing later this week a maintenance window when we will be switching to a more modern storage solution.
-Paul
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The Pulseway Manager app will not show settings overridden by the endpoint policy but they settings do take effect in the monitoring service. Sorry for the confusion caused.
-Paul
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It looks like the Pulseway agent isn't even installed. That's odd. Your best bet would be to copy the Pulseway folder from another computer and then manually register the service.
Alternatively try using a tool such as CCleaner to remove the Pulseway app registration from the registry.
-Paul
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Hi there,
Try running the following command as an administrator and then restart the Pulseway Manager app:
C:\Windows\Microsoft.NET\Framework64\v4.0.30319\InstallUtil.exe "C:\Program Files\Pulseway\PCMonitorSrv.exe"
-Paul
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Hi there,
You'd keep the double quotes in the script.
-Paul
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Hi there,
If you have configured the Autotask integration from the Integrations page in the WebApp, you do not need to configure it again within endpoint policies. You get to pick which RMM Organizations, Sites and Agent Groups will forward notifications into tickets from the integration page.
-Paul
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Hey @TimStark,
Please PM me the details and I'll work with you on getting it done. We do not provide any way of removing archived notifications within the product but we can organize an once-off exception for you to permanently delete the data but we'll need to go through a couple of steps, including identity verification.
-Paul
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Can you try to run it within a command prompt running as an administrator using this command? This will also generate an installation log file, please send us the log file in the event that the installation still errors out. Replace the Pulseway_x64.msi with the file name of the MSI.
msiexec /i Pulseway_x64.msi /l*v install.log-Paul
Storage provider maintenance update - possible service disruption
in General
Posted
Update: The database server has finished loading all the databases and the service is now restored.
-Paul