Sorry, I am new. Perhaps this has been answered and I just cant find it.
Right now, there are tickets created for every notification from the RMM.
I don't need tickets for all of these notifications, only certain ones. Like machine is off would be good for a ticket. but not CPU usage over 90%.
How do I change which RMM notifications create tickets? I started tinkering with workflow and business process...but I only see how to turn off rmm integration.
Thanks.