Anne

Hey Jason, Thanks for reaching out, I've raised a support ticket on your behalf. Someone should reach out shortly to help you out.

Hello @Jonathan137 - I have raised this with our team and someone will be reaching out today.

Hey @gt4mark - I've raised this with the team and someone will reach out shortly to help you. They have been sent the screenshot and message so hopefully, this will expedite the resolution.

Hey @Bccdoug - Sorry to see you're still having issues, your Account Manager is aware of your issue and will reach out today. Once she reaches out, if you have any screenshots to help us understand what exactly isn't working, please send them over. The re-authentication shouldn't happen as often after our fix was applied.

Hey @Marc Lye - I've reached out to the team and someone should be in touch shortly!

Hey @Bwilson - I understand, please keep an eye, screenshot it, and send it to marketing@pulseway.com so I can forward it to the team.

Hey @Damian Lynch - I just tried it out on the platform now and can see it for all my offline devices. I can see their asset info including Make, Model, and serial number in case you need to log a warranty case. If you need help finding it, feel free to send an email to marketing@pulseway.com

Hey @Bwilson & @tristan - I believe the issue has been resolved and you shouldn't have to re-authenticate every so often. Please note there are timeout sessions after a certain period where you would need to log back in but the re-authentication should be resolved. Please let me know if the issue persists.

Hey @mav - This should be able to resolve your issue: https://intercom.help/pulseway/en/articles/6354183-pulseway-agent-installation-error-1001 Let me know if you have any other issues.

Hey @PFMsupport - Thanks for the update. I just want to make sure I understand, is the issue still present or has this been resolved?

Hey @Bwilson - Can you please clarify, do you mean you have to sign into your account frequently? From the Desktop or Mobile?

Hey @adrian999 - Thanks for reaching out, I've flagged this with our team and will keep you posted. Can you please send me an email to marketing@pulseway.com so I can make sure you're looped in?

Hey Fred, Thanks for reaching out. Can you please send a message to marketing@pulseway.com so I can direct you to the right person? This is an issue that needs to be walked through.

Hey Anthony, I am glad to read you're interested in using Pulseway some more! It's a powerful tool, I'm sure you'll see that once you start setting up customizations. First, to answer your question, you can refer to this: https://intercom.help/pulseway/en/articles/1514224-how-to-configure-wake-on-wan Second, if you're interested in a refresher course, we can set that up for you. You can send an email to marketing@pulseway.com and I'll send you the right way!

Hey @tony wright, Yes, we have an asset summary that includes the CPU model! If need help to create this report, please send an email to marketing@pulseway.com and we will get you sorted