Mark

Hi, Can you, please send core dump file /var/spool/abrt/ccpp-2013-12-28-19:36:12-3133 to support@pulseway.com. Thanks! Mark

Hi, Can you, please, try this: 1. close PCMonitor (Hide option from context menu) 2. open Terminal and type: sudo launchctl remove com.mobilepcmonitor.PCMonitorHelper 3. open Console and clear it 4. open PCMonitor agent. 6. copy and send Console output (check as well if any PCMonitor .crash file under Diagnosis and Usage Information) to support@pulseway.com. (please do not post console output here - may contain sensitive data) Thanks, Mark

Great! I was about to advise you to ether delete the entry or set it to disabled. Regards, Mark

Hi, Can you check if PCMonitorHelper was added into /private/var/db/launchd.db/com.apple.launchd/overrides.plist? Mark

Hi, Can you, please, try this: check if any PCMonitor .crash file under Diagnosis and Usage Information. Then, as superuser (sudo su -) do a "manual uninstall": launchctl remove com.mobilepcmonitor.PCMonitorHelper rm -rf /Library/LaunchDaemons/com.mobilepcmonitor.PCMonitorHelper.plist rm -rf /Library/PrivilegedHelperTools/com.mobilepcmonitor.PCMonitorHelper rm -rf /var/root/Library/Application\ Support/PCMonitor/ rm -rf /Library/LaunchAgents/com.mobilepcmonitor.PCMonitorAgent.plist After this, download latest version from site and install it. Mark

Hi, Can you, please, try this: check if any PCMonitor .crash file under Diagnosis and Usage Information. Then, as superuser (sudo su -) do a "manual uninstall": launchctl remove com.mobilepcmonitor.PCMonitorHelper rm -rf /Library/LaunchDaemons/com.mobilepcmonitor.PCMonitorHelper.plist rm -rf /Library/PrivilegedHelperTools/com.mobilepcmonitor.PCMonitorHelper rm -rf /var/root/Library/Application\ Support/PCMonitor/ rm -rf /Library/LaunchAgents/com.mobilepcmonitor.PCMonitorAgent.plist After this, download latest version from site and install it. Mark

Hi, Make sense. During update process looks like PCMonitor helper wasn't properly updated (because was still running). Should be sorted for good. Regards, Mark

Hi, Can you, please: 1. close PCMonitor (Hide option from context menu) 2. open Terminal and type: sudo launchctl remove com.mobilepcmonitor.PCMonitorHelper 3. open Console and clear it 4. open PCMonitor agent. 6. copy and send Console output (check as well if any PCMonitor .crash file under Diagnosis and Usage Information) to support@pulseway.com. Regards, Mark

Just sent you an email with a (possible) fix. Give it a try and let us know. Mark

We're still looking into this. So far we can't reproduce your issue. We'll keep you in the loop. Mark

Can you please uninstall it and try to install it back? Mark

Hi, Open Terminal and try this: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/Support/lsregister -kill -r -domain local -domain system -domain user Regards, Mark

Hi, ..."scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls."... It looks like there is something wrong with your LaunchServices database. Try to rebuild it. Regards, Mark

Hi, Can you please, check Console for any crash? Will be useful to follow the steps mentioned in sticky post and sent output to us. Thanks! Mark

Hi, Can you, please, try this: 1. close PCMonitor (Hide option from context menu) 2. open Terminal and type: sudo launchctl remove com.mobilepcmonitor.PCMonitorHelper 3. open Console and clear it 4. open PCMonitor agent. 6. copy and send Console output (check as well if any PCMonitor .crash file under Diagnosis and Usage Information) to support@pulseway.com. (please do not post console output here - may contain sensitive data) Thanks! Mark

Hi, If you refer to the connection encryption, traffic is encrypted using AES_128_CBC, with SHA1 for message authentication and RSA as the key exchange mechanism. Mark

Hi, There is nothing wrong with your Console output. PCMonitor is starting with empty account configuration. Will be interesting to see Console output when you try to use your credentials. For this: 1. close PCMonitor (Hide option from context menu) 2. open Terminal and type: sudo launchctl remove com.mobilepcmonitor.PCMonitorHelper 3. open Console and clear it 4. open PCMonitor agent. 5. enter your account details and then press Apply button. 6. copy and send Console output (check as well if any PCMonitor .crash file under Diagnosis and Usage Information) to support@pulseway.com. (please do not post console output here - may contain sensitive data) Mark

Hi, Can you please, close PCMonitor (Hide option from context menu) then open Terminal and type: sudo launchctl remove com.mobilepcmonitor.PCMonitorHelper Then open Console, clear it and open again PCMonitor agent. Copy and send Console output to support@pulseway.com. (please do not post console output here - may contain sensitive data) Mark

Hi, I sent you an email with more details. Basically your libxml2 is crashing: Thread 0 Crashed: Dispatch queue: com.apple.main-thread 0 libxml2.2.dylib 0x90b1d3d3 xmlBufferCreate + 95 1 libxml2.2.dylib 0x90b2d0e9 xmlAllocOutputBuffer + 110 2 libxml2.2.dylib 0x90bdbc82 xmlDocDumpFormatMemoryEnc + 235 3 libxml2.2.dylib 0x90bdbe02 xmlDocDumpFormatMemory + 46 Best regards, Mark

Hi, PCMonitorHelper it's a LaunchDaemon. Even if you will kill it from Activity Monitor, process respawns. LaunchDaemon's are controlled by launchd. The correct way to load/unload is via launchctl. Mark

Hi, Can you please, close PCMonitor (Hide option from context menu) then open Terminal and type: sudo launchctl remove com.mobilepcmonitor.PCMonitorHelper Then open Console, clear it and open again PCMonitor agent. Copy and send Console output to support@pulseway.com. (please do not post console output here - may contain sensitive data) Mark

Hi, What's you Mac OS version? Can you please try to uninstall it first then try to run it again. If you still can't see computers list, close PCMonitor agent, open Console, clear it, then open again PCMonitor agent. Copy and send Console output to support@pulseway.com. Many thanks! Mark

Hi, Have you created a new account? Or if you already have one did you select "I already have an account" option and fill username and password fields? Mark

Hi, What version of OS X and PC Monitor agent are you running?

Wake on Demand requires an Apple AirPort Base Station or Time Capsule with firmware 7.4.2 or later installed. To use Wake on Demand wirelessly with a WPA or WPA2 network, the AirPort base station or Time Capsule must be hosting the network. Portable Macs with Wake on Demand enabled will only wake on demand if they are plugged into power, and either the built-in display is open or an external display is attached.