Posts posted by Marius
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Thank you, we can schedule access but before we do this could you please try the following:
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- In PC Monitor Manager - Settings tab - enabled diagnostic logging
- Restart the PC Monitor service and leave it running for 1-2 minutes
- Email support the trace.log file that can be found in the PC Monitor installation folder
- Disable diagnostic logging.
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This will allow us to understand the issue.
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Thank you!
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Try opening this Url on a Web Browser on that computer: https://ws1.pulseway.com/server.svc
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What is the result?
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Hi,
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You are right, we received your email and replied but I guess it never arrived.
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We tested with a Gmail account and the delivery was successful. It looks like the emails are blocked if you have a domain account with them.
I would suggest using a different email address for now.
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Also, please send me a PM if you would like to change the registered email address and disable the two-step authentication until the change goes through.
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Regards,
Marius
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Dashboard does not terminate when Windows shutdown is in progress
in Bugs
Update: This issue is now fixed and the fix will be included in the next release.
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Thank you!